ServiceNow Design Lead — Platform Health & Standards

Scottish and Southern Energy; Todmorden; On-site; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Wellbeing benefits

Cycle to Work

Job summary

SSE is seeking a Service Design Lead for ITSM Platforms to provide technical leadership for the ServiceNow estate. You will define design standards, guardrails and architectural principles, drive design assurance and platform health, and champion an out-of-the-box first approach to minimise customisation.

You will work with product owners, developers and delivery partners to govern and improve release management, data models and integrations while ensuring scalable, sustainable solutions aligned

Qualifications

• Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
• Strong knowledge of ServiceNow configuration, data models, integrations and release management practices.
• Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
• Experience leading technical design reviews and providing assurance across complex change initiatives.
• Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.
• Excellent stakeholder management, communication, analytical and problem-solving skills.

Responsibilities

• Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
• Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
• Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
• Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
• Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
• Represent platform design decisions and provide technical assurance within governance forums and transformation programme

Skills

ServiceNow design

ITIL

Stakeholder management

Design reviews

Problem solving

Communication

Tools

ServiceNow

Job description

SSE is seeking a Service Design Lead for ITSM Platforms to provide technical leadership for the ServiceNow estate. You will define design standards, guardrails and architectural principles, drive design assurance and platform health, and champion an out-of-the-box first approach to minimise customisation.

You will work with product owners, developers and delivery partners to govern and improve release management, data models and integrations while ensuring scalable, sustainable solutions aligned