ServiceNow ITSM Platform Lead | Hybrid

SSE plc; Glasgow, Perth, Reading, Havant; Hybrid; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discounts

Wellbeing benefits

Cycle to Work scheme

Family entitlements

Job summary

SSE plc is seeking a Service Design Lead for ITSM Platforms to drive design standards and governance for the ServiceNow platform. You will work with product owners, development teams and partners to ensure scalable, sustainable solutions with an out-of-the-box-first approach.

The role focuses on design assurance, platform health and continuous improvement across the ServiceNow estate, with the ability to influence governance and delivery programs.

Qualifications

• Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
• Strong knowledge of ServiceNow configuration, data models, integrations and release management practices.
• Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
• Experience leading technical design reviews and providing assurance across complex change initiatives.
• Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.
• Excellent stakeholder management, communication, analytical and problem-solving skills.

Responsibilities

• Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
• Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
• Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
• Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
• Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
• Represent platform design decisions and provide technical assurance within governance forums and transformation programme.

Skills

ServiceNow design

ITIL/ITSM

Stakeholder management

Technical leadership

Architectural reviews

Communication skills

Tools

ServiceNow

Job description

SSE plc is seeking a Service Design Lead for ITSM Platforms to drive design standards and governance for the ServiceNow platform. You will work with product owners, development teams and partners to ensure scalable, sustainable solutions with an out-of-the-box-first approach.

The role focuses on design assurance, platform health and continuous improvement across the ServiceNow estate, with the ability to influence governance and delivery programs.