ServiceNow HRSD Advisor & Transformation Lead

Capgemini Invent; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Capgemini Invent is seeking an experienced ServiceNow HR Business Analyst to support HRSD solutions. You will align business needs with delivery teams, map HR processes, and craft clear requirements and user stories.

This advisory role focuses on case management, portals, knowledge management, and HR services across global implementations. As a bridge between client teams and delivery, you’ll shape functional designs, guide workshops, and contribute to roadmaps while leveraging Capgemini

Qualifications

• Experience defining requirements for ServiceNow HRSD solutions.
• Ability to map current and future HR processes and capture user stories.
• Strong communication with HR teams, stakeholders and delivery teams.

Responsibilities

• Analyze HR processes and document business requirements for HRSD solutions.
• Bridge between customer and delivery teams; translate needs into clear requirements and user stories.
• Support workshops and validation activities; contribute to functional designs and process docs.
• Define platform strategies and roadmaps; liaise with stakeholders and ServiceNow reps.
• Assist with responses to RFPs and client presentations.

Skills

ServiceNow HRSD

Stakeholder engagement

Requirements gathering

Business analysis

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Capgemini Invent is seeking an experienced ServiceNow HR Business Analyst to support HRSD solutions. You will align business needs with delivery teams, map HR processes, and craft clear requirements and user stories.

This advisory role focuses on case management, portals, knowledge management, and HR services across global implementations. As a bridge between client teams and delivery, you’ll shape functional designs, guide workshops, and contribute to roadmaps while leveraging Capgemini