ServiceNow HRSD Analyst — Transformation & Advisory

Capgemini Invent; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Capgemini Invent is seeking a ServiceNow HR Business Analyst consultant to join our Employee Experience and HR practice in the UK. You will translate business needs into requirements, user stories and functional outcomes for HR Service Delivery on the ServiceNow platform, without hands-on configuration.

The role offers growth in HR transformation, consulting skills, and senior advisory pathways. You will support HR process analysis, workshops, and delivery activities, collaborate with HR teams,

Qualifications

• ServiceNow certifications or training relevant to the role, ideally including ServiceNow Certified System Administrator or a willingness to achieve it within an agreed timeframe.
• ServiceNow HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.
• Proven experience via exposure to at least one large ServiceNow implementation or enhancement project, or experience supporting HR process improvement, HR service delivery, employee experience or digital HR initiatives.
• Good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of ServiceNow HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.
• Developing understanding of how HR connects with other business functions such as IT, procurement and finance.
• Interest in learning how to articulate and demonstrate ServiceNow HR and AI features to customers, with support from senior colleagues.

Responsibilities

• HR process and requirements analysis – support analysis and documentation of business requirements for ServiceNow HRSD solutions, work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities, assist with current-state and future-state HR process mapping, and translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation.
• ServiceNow implementation delivery support – support the delivery of platform capabilities and features, work with technical teams to ensure requirements are understood, tracked and delivered, support customer workshops, playback sessions, requirements validation activities and follow-up actions, and contribute to workflow diagrams, functional designs, testing inputs and business process documentation while collaborating with architects, senior consultants, developers, testers and change teams.
• Customer and delivery team interface – act as a developing technology consultant, help customer stakeholders and delivery teams understand requirements, decisions, actions and next steps, and support engagement with ServiceNow representatives and ecosystem partners when required.
• Business development – support responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, and assist with proposal preparation and client presentation materials.

Skills

ServiceNow HRSD

HR process analysis

requirements gathering

stakeholder engagement

solution design

business analysis

Agile delivery

proposal content

workshop facilitation

Education

ServiceNow certifications or training

Tools

ServiceNow

Job description

Capgemini Invent is seeking a ServiceNow HR Business Analyst consultant to join our Employee Experience and HR practice in the UK. You will translate business needs into requirements, user stories and functional outcomes for HR Service Delivery on the ServiceNow platform, without hands-on configuration.

The role offers growth in HR transformation, consulting skills, and senior advisory pathways. You will support HR process analysis, workshops, and delivery activities, collaborate with HR teams,