ServiceNow HRSD Advisor | SC Cleared, HR Transformation

Capgemini Invent; Glasgow; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Capgemini Invent is seeking an SC cleared ServiceNow HR Business Analyst to join our Employee Experience and HR practice in the UK public sector. You will translate business needs into clear requirements, user stories and process designs while advising delivery teams.

This role focuses on HRSD capabilities on the ServiceNow platform, with an emphasis on case management, employee portals and knowledge management; you will bridge business and technical teams.

Qualifications

• SC Clearance or eligibility – UK National with 5 years of continuous residence.
• ServiceNow CIS HRSD certification is required; other ServiceNow certifications are beneficial.

Responsibilities

• Analyze HR processes and capture requirements for ServiceNow HRSD solutions.
• Map current and future HR processes; translate requirements into user stories and docs.
• Support delivery workshops, reviews and validation activities.
• Bridge business needs with delivery teams and guide stakeholders.

Skills

SC Clearance

Stakeholder communication

Requirements gathering

Business analysis

Education

CIS HRSD certification

ServiceNow SC Admin cert

Tools

ServiceNow HRSD

ServiceNow ITSM

Job description

Capgemini Invent is seeking an SC cleared ServiceNow HR Business Analyst to join our Employee Experience and HR practice in the UK public sector. You will translate business needs into clear requirements, user stories and process designs while advising delivery teams.

This role focuses on HRSD capabilities on the ServiceNow platform, with an emphasis on case management, employee portals and knowledge management; you will bridge business and technical teams.