Senior ServiceNow Architect - HR Transformation

Capgemini Invent; Manchester; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Capgemini Invent is seeking an experienced ServiceNow Architect to join our Employee Experience and HR practice. You will lead end-to-end architecture, shape platform strategies, and drive high-quality solution design across large-scale transformation programmes for global clients.

This role blends technology leadership with client advisory and delivery ownership, offering a clear path into senior technology leadership while working within Capgemini’s ServiceNow ecosystem and partnerships.

Qualifications

• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial).
• Experience on at least one large global / international ServiceNow implementation, OR multiple end-to-end smaller ServiceNow deployments.
• Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.

Responsibilities

• Own the end‑to‑end architecture and solution design for ServiceNow implementations.
• Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices.
• Lead end‑to‑end engagements, including delivery governance and stakeholder management.
• Oversee delivery teams while not being directly responsible for configuration or development.
• Define ServiceNow platform strategies and roadmaps for customers.
• Act as a technology advisor, guiding customer leadership teams, programme stakeholders and delivery teams.
• Liaise with ServiceNow representatives and ecosystem partners.
• Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations.

Skills

ServiceNow architecture

Solution design

Stakeholder management

Technical leadership

Tools

ServiceNow platform

Job description

Capgemini Invent is seeking an experienced ServiceNow Architect to join our Employee Experience and HR practice. You will lead end-to-end architecture, shape platform strategies, and drive high-quality solution design across large-scale transformation programmes for global clients.

This role blends technology leadership with client advisory and delivery ownership, offering a clear path into senior technology leadership while working within Capgemini’s ServiceNow ecosystem and partnerships.