ServiceNow Architect CSM focus Portal

JR United Kingdom; Hemel Hempstead; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking an experienced ServiceNow Architect to focus on CSM Portal and OnePortal integration projects. The role is full remote from the UK, France, Poland, Portugal, or Spain. The ideal candidate will have extensive ServiceNow experience and a proactive approach to solving complex design challenges.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Deep understanding of core ServiceNow features.
• Designing and prototyping skills for transforming ideas into solutions.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Manage and customize portals, ensuring data exchange and setup.
• Propose improvements and optimizations within the platform.

Skills

Knowledge of CSDM

Product roadmap awareness

Strong knowledge of Workspaces

Experience with integrations

Understanding of ServiceNow Platform

Portal management skills

Problem-solving skills

Excellent communication skills

Team player

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences, with active listening and supportiveness
• Proactive attitude in proposing help, detecting improvement areas, and seeking optimizations
• Team player willing to support and assist when needed