ServiceNow Architect CSM focus Portal

JR United Kingdom; Belfast; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a fully remote ServiceNow Architect focused on CSM Portal integration. Candidates should have extensive experience in ServiceNow and CSM, with a strong knowledge of integrations and problem-solving skills. This role offers the opportunity to work with advanced technologies and contribute to critical design topics within a collaborative team environment.

Qualifications

• 10+ years Hands-on ServiceNow experience with 3+ years specifically on CSM and CSM Portal.
• Ability to explain complex topics to non-IT audiences.
• Proactive in design activities and a team player.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Leverage ServiceNow product capabilities for solutions.
• Detect room for improvement and propose optimizations.

Skills

Knowledge of CSDM

Product roadmap awareness

Knowledge of Workspaces

UI Builder

Flow Designer

3rd party tool integrations

Knowledge of ServiceNow core features

Portal management and customization

Knowledge of CSM

Data exchange between systems

Designing skills

Problem-solving skills

Communication

Proactive attitude

Team player

Job description

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ServiceNow Architect CSM focus Portal, belfast

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Client:

Innova Solutions

Location:

belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated