ServiceNow Administrator

Vocative Consulting Ltd; Glasgow; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Vocative Consulting Ltd seeks a ServiceNow Administrator in Glasgow with hybrid working. The role covers platform ownership across enterprise applications, primarily ServiceNow, plus Dynamics 365 CRM, Azure and Intune.

You will manage configuration, releases, patches and escalations, and maintain documentation, automation and training to reduce repeat queries. The successful candidate will have hands-on admin experience on core platforms, strong ITIL grounding, and excellent stakeholder

Qualifications

• Hands-on admin experience across enterprise apps.
• Experience with ITIL service management principles.
• Strong communication and stakeholder management skills.

Responsibilities

• Administer and own configuration across the enterprise apps suite, primarily ServiceNow.
• Oversee releases and patches; manage escalations beyond first-line support.
• Maintain documentation, automation, and training to reduce repeat queries.

Skills

ServiceNow administration

Stakeholder communication

Vendor coordination

ITIL knowledge

Tools

Dynamics 365 CRM

Microsoft Azure

Intune

Job description

ServiceNow Administrator - Glasgow (Hybrid) - Perm - £45-55K

An opportunity to join a small team with a global remit for enterprise applications in a fast growing mid-sized business. Based in Glasgow you'll need to be in the office 2-3 days a week.

The job is platform ownership and administration across a suite of enterprise applications - primarily ServiceNow, but also including Dynamics 365 CRM, Microsoft Azure and Intune. You will manage configuration, oversee releases and patches, handle escalations beyond first-line support, and maintain the documentation, automation and training to reduce repeat queries. You will own a small portfolio of applications and will take functional responsibility for configuration and changes.

You'll need a background as a systems administrator, and particular experience with ServiceNow: you'll have strong communication skills and background working directly with teams, users and stakeholders, as well as experience working with vendors and partners to resolve bigger outages and manage upgrades and improvements. You don't need development experience but a good technical understanding of the applications is important.

The right person will have hands‑on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things.

The role will pay around £45-55K base; you'll need to be in the office in central Glasgow 2/3 days a week.