Business System Administrator

Cruinn Consulting; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Job summary

Cruinn Consulting in Glasgow is seeking an experienced Business Systems Administrator to own critical enterprise applications across their lifecycle, from implementation to decommissioning. You will ensure optimal system performance and user adoption for a global user base, while driving governance and security alignment.

Responsibilities include system management, incident resolution, performance monitoring, user enablement, and ensuring compliance with ISO/IEC 27001.

Qualifications

• Hands-on admin experience with enterprise apps (Azure/Intune/ServiceNow/Dynamics 365 CRM).
• Understanding of service management lifecycles and testing frameworks.
• Experience in a global matrix organisation and with supplier management.

Responsibilities

• Manage and own core enterprise applications across their lifecycle.
• Investigate system issues and coordinate with third-party suppliers for permanent solutions.
• Monitor system performance, SLAs, and resource usage; tune for throughput.
• Design and deliver training materials and build a global super-user community.
• Audit delivery processes and align with information security standards (ISO/IEC 27001).

Skills

Microsoft Azure

Intune

ServiceNow

Dynamics 365 CRM

Incident management

System monitoring

Training design

Security compliance

Job description

A leading global organisation is seeking an experienced Business Systems Administrator to join their Technology Service Delivery team in Glasgow. You will act as an owner for critical business applications across their entire lifecycle, from implementation through to decommissioning, ensuring optimal system performance and seamless user adoption across a global userbase.

Key Responsibilities

• System Management & Ownership: Manage and maintain core enterprise applications, tailoring configurations to align with business requirements while overseeing upgrades, patches, and releases.
• Incident & Problem Resolution: Investigate complex system failures, analyze logs and dumps, and coordinate with third-party suppliers to implement permanent resolutions.
• System Efficiency & Monitoring: Track system performance, failure rates, and resource usage against SLAs, implementing performance tuning to maximize throughput.
• Training & User Enablement: Design and deliver training materials across virtual environments, and establish a global "super-user" community to enhance first-line support.
• Governance & Security: Audit service delivery processes, oversee change management, and align operations with ISO/IEC 27001 information security standards.

Key Requirements

• Proven hands-on administration experience in at least one of the following: Microsoft Azure, Intune, ServiceNow, or Dynamics 365 CRM.
• Strong understanding of system development and service management lifecycles, project management principles, and testing frameworks.
• Demonstrated experience supporting enterprise systems within a global matrix organisation and managing third-party suppliers.
• Conceptual understanding of core infrastructure (databases, servers, and networks).

Desirable Certifications

• ITIL Foundation