Service Now Developer

Allscreens Nationwide Ltd; Shrewsbury; On-site; GBP 118,000 - 155,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking an experienced ServiceNow Developer to support a large-scale implementation. You will configure, develop, test and support ServiceNow capabilities across HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.

The role requires hands-on ServiceNow development, strong HRSD and experience with REST/SOAP Integrations, agile delivery, and active SC clearance.

Qualifications

• Hands-on ServiceNow development experience.
• Strong experience with HRSD.
• Experience across one or more: CSM, Source-to-Pay Operations, Employee Centre / Employee Centre Pro, ServiceNow Integrations, Virtual Agent, Now Assist.
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub.
• Experience supporting Agile delivery methodologies and test cycles.
• Strong analytical, troubleshooting and problem-solving skills.
• ServiceNow Certified System Administrator.
• Active SC Clearance.
• UK Based.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Collaborate with architects, developers, testers and business stakeholders.

Skills

ServiceNow development

HRSD

CSM

ServiceNow Integrations

Virtual Agent

Now Assist

REST APIs

SOAP APIs

IntegrationHub

Tools

IntegrationHub

REST API

SOAP API

Job description

Duration: 6 Months

Rate: Up to £740 per day Clearance:

Active SC Clearance Required

Overview

We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.

Key Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Collaborate with architects, developers, testers and business stakeholders.

Required Skills & Experience

• Hands-on ServiceNow development experience.
• Strong experience with HRSD.
• Experience across one or more of:
• CSM
• Source-to-Pay Operations
• Employee Centre / Employee Centre Pro
• ServiceNow Integrations
• Virtual Agent
• Now Assist
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub.
• Experience supporting Agile delivery methodologies and test cycles.
• Strong analytical, troubleshooting and problem-solving skills.
• ServiceNow Certified System Administrator.
• Active SC Clearance.
• UK Based.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across multiple supplier and stakeholder teams.

Highly Desirable

• ServiceNow Certified Implementation Specialist - HRSD.
• ServiceNow Certified Implementation Specialist - CSM.
• ServiceNow Certified Application Developer.
• Employee Centre.
• IntegrationHub.
• Virtual Agent.
• Now Assist / GenAI accreditations.