Service Desk Consultant – Full Time – Glasgow

Catering; Glasgow; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension

Life assurance

Healthcare plan

Job summary

CAP Resourcing is seeking an experienced 2nd Line Service Desk Consultant (Infrastructure) to join our client’s team. The role supports on-premises and cloud environments across UK hubs, with hybrid/flexible working options in Glasgow and other locations.

The successful candidate will troubleshoot complex incidents, mentor junior staff, and apply expertise in Microsoft 365, Exchange, virtualization, security and backup solutions.

Qualifications

• Hands-on work with on-premises servers, networking (routing, switching) and cloud/hybrid infrastructure.
• Strong experience with Microsoft 365, Exchange and virtualization technologies.
• Solid knowledge of firewalls, enterprise antivirus (Sophos) and IT security.
• Experience with on-premises and cloud backups and hosted telephony.
• Full UK Driving Licence required.
• Excellent phone manner and relationship-building; mentoring capability.
• Microsoft Associate-level certifications are desirable but not essential.

Responsibilities

• Serve as the technical escalation point for 1st Line Engineers and juniors.
• Investigate, troubleshoot and resolve complex incidents across on-premises and cloud environments.

Skills

Troubleshooting

Mentoring

Communication

Customer service

Driving license

Education

ITIL Foundation

Tools

Microsoft 365

Exchange

Virtualisation

Firewalls

Backup solutions

Hosted telephony

Sophos

Job description

Service Desk Consultant 2nd Line (Infrastructure)
Locations: Newcastle upon Tyne, Bristol, or Glasgow
(Hybrid / Flexible Working Available)
Salary: Up to £40,000 per annum (DOE) + Bonus
CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant.
Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business’s long-term success.
The Role
As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments.
Experience Required

• Strong hands-on background in on-premises servers, networking (routing, switching), and cloud/hybrid infrastructure.
• Deep experience with Microsoft 365, Exchange, and Virtualisation technologies.
• Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security.
• Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony.
• Full UK Driving License required.
• Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members.
• Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential

Package & Benefits
In return you will receive and basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan

Salary: £40000/annum

Job Type: Permanent

Location: Glasgow, Glasgow City