ServiceNow Administrator

Cognizant; London Colney; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Cognizant in London is seeking a ServiceNow Administrator to manage day-to-day platform administration, configuration, user support, and BAU operations in a hybrid environment.

You will configure forms, workflows, reports, ACLs, and handle upgrades, deployments, and governance, collaborating with security and enterprise teams to ensure platform health and compliance.

Qualifications

• Strong ServiceNow administration experience.
• Hands-on experience with ServiceNow configuration.
• Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
• Experience with Flow Designer and upgrade/patch processes.

Responsibilities

• Perform day-to-day ServiceNow platform administration.
• Manage users, groups, roles, permissions, and access requests.
• Configure forms, fields, lists, views, modules, and applications.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
• Configure notifications, approvals, SLAs, and scheduled jobs.
• Support Flow Designer and workflow configuration.
• Create and maintain reports and dashboards.
• Troubleshoot application and configuration issues.
• Manage update sets and configuration deployments.
• Support ServiceNow upgrades, patches, and release activities.
• Perform platform health checks and housekeeping.
• Support integrations and troubleshoot integration-related issues.
• Conduct impact analysis for configuration changes.
• Perform functional testing and regression testing.
• Maintain technical documentation and configuration records.
• Follow change-management and ServiceNow governance processes.

Skills

ServiceNow administration

ServiceNow configuration

ACLs and Business Rules

UI Policies and UI Actions

Flow Designer

User/group/role administration

Reports and dashboards

Update sets and deployments

JavaScript basics

Troubleshooting and analytical skills

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL 4 Foundation

Job description

Job Summary

We are seeking a ServiceNow Administrator responsible for day-to-day platform administration, configuration, user support, troubleshooting, access management, and BAU operations. The role requires strong knowledge of the ServiceNow platform and the ability to manage configuration changes in a controlled enterprise environment.

Role: ServiceNow Administrator

Location: London (Hybrid)

Key Responsibilities

• Perform day-to-day ServiceNow platform administration.
• Manage users, groups, roles, permissions, and access requests.
• Configure forms, fields, lists, views, modules, and applications.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
• Configure notifications, approvals, SLAs, and scheduled jobs.
• Support Flow Designer and workflow configuration.
• Create and maintain reports and dashboards.
• Troubleshoot application and configuration issues.
• Manage update sets and configuration deployments.
• Support ServiceNow upgrades, patches, and release activities.
• Perform platform health checks and housekeeping.
• Support integrations and troubleshoot integration-related issues.
• Conduct impact analysis for configuration changes.
• Perform functional testing and regression testing.
• Maintain technical documentation and configuration records.
• Follow change-management and ServiceNow governance processes.

Required Skills

• Strong ServiceNow administration experience.
• Hands-on experience with ServiceNow configuration.
• Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
• Experience with Flow Designer.
• Knowledge of user/group/role administration.
• Experience with reports and dashboards.
• Understanding of update sets and deployment processes.
• Basic knowledge of JavaScript.
• Understanding of ServiceNow security and access controls.
• Strong troubleshooting and analytical skills.

Experience

3-6+ years of ServiceNow administration experience, preferably in a large enterprise environment.

Preferred Certifications

• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer is an advantage.
• ITIL 4 Foundation.