ServiceNow Senior Technical Consultant

Sopra Steria; United Kingdom; Remote; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Annual leave

Private medical

Life assurance

Pension

Flexible benefits

Job summary

Sopra Steria is seeking a Senior ServiceNow Technical Consultant to lead development, configuration and implementation of ServiceNow solutions across the full delivery lifecycle. This home-based role involves occasional travel to sites around the UK, with SC clearance required for British nationals.

You will collaborate with architects and stakeholders, develop integrations via IntegrationHub and REST/SOAP APIs, and provide technical leadership while mentoring junior consultants.

Qualifications

• Hands-on ServiceNow development and implementation experience.
• Experience across ITSM/ITOM/ITAM/CSM/HRSD/SPM/SecOps/IRM.
• Strong knowledge of JavaScript Glide API, IntegrationHub, REST/SOAP APIs.
• Experience in enterprise, managed service, or multi-client environments with Agile methods.

Responsibilities

• Lead development, configuration, and implementation of ServiceNow solutions across the full delivery lifecycle.
• Collaborate with Solution Architects and stakeholders to align with platform strategy and standards.
• Configure and develop solutions using ServiceNow best practices and OOB functionality.
• Develop and support integrations using IntegrationHub, REST/SOAP APIs, MID Servers.
• Perform technical/code reviews and ensure quality and governance.
• Provide technical leadership and mentoring to developers and consultants.
• Support customer workshops and deployment planning.
• Contribute to practice development with reusable assets and standards.

Skills

ServiceNow development

ITSM

ITOM

ITAM

CSM

HRSD

SPM

SecOps

IRM

Agile

Tools

IntegrationHub

REST APIs

SOAP APIs

MID Server

Job description

Are you a Senior ServiceNow professional on the lookout for an exciting new opportunity? Sopra Steria’s ServiceNow capability is at the start of a sustained period of growth and we are on the lookout for ServiceNow Senior Technical Consultants with expert level knowledge in the development, configuration and implementation of ServiceNow Solutions across the full delivery lifecycle. This is an excellent opportunity for individuals looking for the chance to work on unique projects, in varying industries, with scope for learning, development and progression along the way! This role is home based with occasional travel to sites around the UK. Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance.

What you’ll be doing:

• Lead the development, configuration, and implementation of ServiceNow solutions across the full delivery lifecycle.
• Collaborate with Solution Architects, Platform Owners, and stakeholders to ensure alignment with platform strategy and standards.
• Configure and develop solutions using ServiceNow best practices, leveraging out-of-the-box functionality wherever possible.
• Develop and support integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and third-party platforms.
• Perform technical reviews, code reviews, and impact assessments to ensure quality and compliance.
• Troubleshoot complex platform issues and drive continuous improvement, optimisation, and reduction of technical debt.
• Provide technical leadership, mentoring, and guidance to developers and consultants.
• Support customer workshops, solution design sessions and deployment planning.
• Contribute to practice development through reusable assets, standards, and innovation initiatives.

What you’ll bring:

• Hands-on ServiceNow development and implementation experience.
• Strong experience across one or more ServiceNow product areas including ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM.
• Excellent knowledge of: JavaScript Glide API Flow Designer IntegrationHub Service Portal UI Builder REST/SOAP APIs
• Strong understanding of ServiceNow architecture, CSDM, integrations, governance, and upgrade-safe development practices.
• Experience working within enterprise, managed service, or multi-client environments.
• Experience with Agile delivery methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.

IT would be great if you had:

• Experience with self-hosted or domain-separated ServiceNow environments.
• Discovery and Service Mapping experience.
• Experience integrating ServiceNow with Microsoft 365, Azure, Active Directory, Jira, SAP, and other enterprise applications.
• Performance Analytics and Reporting experience.

Employment Type: Full-time, Permanent

Location: Home Based

Security clearance level: SC

Internal Recruiter: Olly Walker

Salary: Up to £70,000

Benefits:

• £5,400 car allowance
• 25 days annual leave with the option to buy additional days
• private medical
• life assurance
• pension
• generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.