Service Centre Manager/ Technical Manager

Berry Recruitment Group; Watford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Enhanced holiday entitlement

Private healthcare

Job summary

Berry Recruitment Group near Watford is seeking a capable supervisor with a service centre or engineering background to lead a small team delivering exceptional customer service. You will guide daily operations, conduct appraisals and keep the team motivated to meet tight timelines.

You will make decisions on repairs and maintenance services, handle reporting, approve orders and monitor stock levels. Strong verbal and written communication, analytical skills and proficiency with Microsoft Office

Qualifications

• Experience in service/support or engineering environments.
• Proven leadership with team appraisal experience.
• Strong communication and reporting capabilities.
• Ability to manage repairs/maintenance workflows and stock levels.

Responsibilities

• Lead and motivate a team to deliver exceptional service.
• Conduct appraisals and track outcomes.
• Report on operations and approve orders.
• Manage stock levels and oversee maintenance decisions.

Skills

Service centre

Engineering background

Team management

Appraisals

Reporting

Stock control

Communication

Data analysis

Tools

Microsoft Office

Job description

A well respected company based near Watford are actively looking for someone who has either a service centre background or who has engineering experience, working with small products.

A big part of the role will be managing a team, making sure that customers receive an exceptional service. You will have managed a team of people, conducting appraisals and tracking outcomes, while keeping the team motivated and engaged.

You will be making decisions on how repairs and maintenance services are conducted. You will be involved in reporting, approving orders and managing stock levels.

You will have great verbal and written communication, be able to analyse, use Microsoft Office and work with strict timelines.

Benefits include salary of £45000, bonus scheme, pension, enhanced holiday entitlement, private healthcare and more.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.