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inploi; Keynsham; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

27 days annual leave

NHS discount

Cycle to work scheme

Job summary

Oxford Health NHS Foundation Trust is seeking a part-time Administrator to join the Community CAMHS Administration team. The role involves providing confidential administrative support to a fast-paced team and serving as a first point of contact for patients and the public.

The pattern is four days per week (Mon, Tue, Thu, Fri 08:30-17:15). You will handle letters, documents, meeting notes, emails, and patient record updates with discretion and accuracy.

Qualifications

• GCSE English and Maths at grade C or above.
• RSA typing or equivalent experience in administrative functions.
• Experience using Microsoft Word/Outlook/Excel and data protection awareness.

Responsibilities

• Provide comprehensive administrative support to the CAMHS team.
• Greet patients and visitors with a polite, efficient reception service.
• Type and distribute letters and documents accurately.
• Provide secretarial support for meetings, including minute taking.
• Manage emails and phone enquiries confidentially and efficiently.
• Update patient records and ensure clinical databases are current.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

MS Teams

Safeguarding knowledge

Data Protection

Education

GCSE English & Maths

RSA typing or equivalent

Tools

RIO

Job description

Are you an experienced admin individual seeking a new role in mental health?

We are seeking an Administrator to work part-time as part of the Community CAMHS Administration team to provide an effective, comprehensive and confidential administrative service which may include the following tasks.

This is a varied admin role in a fast paced team, where you will work flexibly to support a wide range of professionals in CAMHS as well as being a first point of contact for the public and patients.

Please note:, the working pattern of this role is: Monday, Tuesday, Thursday, Friday 08:30 - 17:15 (so 4 days)

Main duties of the job

• Provide an efficient and effective comprehensive administrative support to the team/service.
• Provide a polite and efficient reception service to patients and visitors.
• Accurately type and distribute letters and other documents as required.
• Provide admin and secretarial support to team members and for meetings - including minute/note taking.
• Respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
• Update patient records as required and ensure that the Trust’s databases are up to date and all clinical data is entered appropriately

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Knowledge

• Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams
• Safeguarding knowledge of mental health issues Understanding of Data Protection/Information Governance

Qualifications - Academic/Skills/Professional

• Educated to GCSE Level or equivalent, including English and Maths, Grade C or above
• RSA in typing or similar, or previous experience of general administrative functions

Further Training or Job-Related Aptitude and Skills

• Good interpersonal skills, face to face and telephone manner
• Understanding of the need for confidentiality
• Able to work under limited supervision
• Ability to produce good quality correspondence and reports

Experience

• Experience of working in an office environment, including telephone contact with both clients and professionals
• Previous experience of working in a reception or client facing role
• Experience of using healthcare patient record systems e.g. RIO
• Previous NHS experience
• Experience of working in healthcare administration or public sector administration

Personal Qualities

• Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
• Excellent telephone manner and professional approach
• Able to work effectively within a team environment
• Customer focused approach Willingness to be flexible

Contractual Requirements

• Able to work flexibly across other teams, if required
• Able to travel independently between sites, if required

Documents to Download

B3 Administrator Job Description (PDF, 272.4KB)

Band 3 Administrator Person Specification (PDF, 256.4KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)