Band 3 Team Administrator - Bristol

Avon & Wiltshire Mental Health Partnership NHS Trust; Bristol; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Avon & Wiltshire Mental Health Partnership NHS Trust is seeking an experienced administrator for the BNSSG Wide Sequoia Team in Bristol. The role is primarily home-based with occasional visits to the base, and includes CPD and opportunities for further training.

You will support a team of psychological trained and lived experience staff across BNSSG, handling inquiries, distributing materials, and coordinating communications with patients and staff.

Qualifications

• Previous administrative experience is essential.
• Good working knowledge of Rio and all Microsoft Office packages is essential.
• Empathy and compassion for people who experience mental health issues is important.

Responsibilities

• Manage a busy inbox and prioritise/respond to queries promptly.
• Support treatment interventions by collating and distributing course materials.
• Exchange information with patients, staff and carers regarding appointments and referrals.
• Work within a multi-disciplinary team to ensure effective communication.
• Handle mail (paper and electronic) and distribute it with appropriate priority.
• Manage telephone and face-to-face contacts with distressed service users empathetically.
• Escalate issues to the Lead Clinical Services Administrator or duty practitioner when needed.
• Support the external Sequoia phone line with the wider admin team.

Skills

Administrative experience

RIO knowledge

Microsoft Office

Tools

RIO system

Microsoft Office

Job description

Job overview

Are you an experienced, meticulous and motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills?

A role has become available within the BNSSG Wide Sequoia Team. We are a co-produced team who work within the BNSSG area of Bristol, North Somerset and South Gloucestershire. Our main aim is to improve the lives of service users who experience mental health difficulties associated with Complex Emotional Needs (also known as personality disorder).

We are looking for a friendly, flexible and supportive administrator, who is IT skilled and proactive to drive good administrative processes to support effective Team working. The role involves supporting a team of psychological trained and lived experience staff based across the BNSSG area.

Previous administrative experience and good working knowledge of Rio and all Microsoft Office packages is essential.

You will have empathy and compassion for people who experience mental health issues and a degree of resilience as the CEN Team staff work across five Recovery team areas.

Majority of working week located at home with visits to base. In the future may need to spend 1-2 days in base, but no plans at present. We want our staff to develop their practice by learning and growing in the BNSSG Wide Sequoia Service, therefore, our team has regular reflective practice, CPD slots and opportunities to pursue further training.

Main duties of the job

To support the effective and timely delivery of our business administration.

The post holder will be responsible for managing a busy inbox, prioritising and responding to queries in a timely manner.

Supporting treatment interventions by collating and distributing course materials.

Exchange verbal and written information with patients, staff and carers relating to appointments, referral status.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Escalating issues to the Lead Clinical Services Administrator and/or duty practitioner as appropriate.

Working with the wider administrative team to staff and manage the external facing Sequoia phone line.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.