Service Training Operations Coordinator

Survitec Group; Belfast City District; On-site; GBP 30,000 - 40,000; Full time

Job summary

Survitec Group is seeking a Training Administrator to support our operational trainers by ensuring trainees receive the right information, materials and guidance to complete development modules. The role involves handling online and face-to-face training materials and events, and providing timely support.

You will analyse training feedback for continuous improvement, manage travel and accommodation arrangements for long-distance training, and maintain training records and certification data.

Qualifications

• Educated to High School / Further Education level with 2 A levels or equivalent.
• 1 – 3 years of general work experience enables the role holder to work unsupervised.
• No formal management experience is required for this role.

Responsibilities

• Provides training administration support to ensure service technicians have access to and understand their individual training pathway.
• Helps define and issue effective training support materials, so that trainees know how and when to access and complete online and face to face training materials and events.
• Works with operational managers to provide travel and accommodation support for long distance training events, ensuring payment for travel is allocated to the appropriate budgets.
• Supports the functional manager to develop appropriate travel budgets, based on predicted volume of events and their locations, travel policy parameters and real-world cost variance analysis.
• Ensures third-party service stations receive accurate quotes and invoices for training and certification support; provides a single point of contact for all training related third-party or internal training questions, referring to senior colleagues for answers to more complex questions.
• Maintains training records and certificate data repository; works with Master Trainers to plan refresher training schedule that optimises trainee availability whilst ensuring certificate remain current.
• Gathers and analyses information from the business to support Master Trainers to continuously improve Survitec service technician training.
• Carries out training records audits, ensuring information held is up to date and accurate, flagging any requirements for refresher.
• Utilises practical work experience to review and update key processes, standards and training content.
• Supports the identification of learning needs by analysing performance and competence data to identify gaps learning gaps; recommends priorities for Learning and Development interventions.
• Resolves training queries from internal or external customers, referring to Master Trainers for complex content queries.
• Creates an environment where everyone in the team can live the Survitec Values.
• Creates an environment where our people feel valued, appreciated and free to be who they are at work.
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment.
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media.

Skills

Multi-channel communication

Accountability

Problem solving

Planning & prioritisation

Digital and technology awareness

Stakeholder management

Education

High School / Further Education with 2 A levels or equivalent

Job description

Survitec Group is seeking a Training Administrator to support our operational trainers by ensuring trainees receive the right information, materials and guidance to complete development modules. The role involves handling online and face-to-face training materials and events, and providing timely support.

You will analyse training feedback for continuous improvement, manage travel and accommodation arrangements for long-distance training, and maintain training records and certification data.