Customer Success & Support Specialist

Survitec Group; North East; On-site; GBP 20,000 - 28,000; Full time

Job summary

Survitec Group in the United Kingdom seeks a Customer Service Advisor to support quotes, orders, inquiries and complaints. The role maintains relationships with allocated customers and sales colleagues, using knowledge of products, availability, and regions to provide vital communication links.

You will manage multi-channel communications, document interactions in the CRM, and resolve complex issues with care while upholding Survitec values and service standards.

Qualifications

• Educated to A-level or Further Education College equivalent level.
• 1-3 years of experience delivering high quality work unsupervised.
• No formal management experience required for this role.

Responsibilities

• Provides advanced product and service information and responds to complex customer questions about those products and services
• Records and processes quotes and orders, including custom and special orders
• Makes calls to allocated customers to develop relationships and resolve queries/complaints
• Responds to and resolves complex issue escalations with managerial approvals as needed
• Enters information in the CRM after each contact to support retention and business development
• Interviews the customer to clarify requirements and updates customer records promptly
• Provides exceptional service to encourage continued use of Survitec’s products and services
• Develops understanding of Survitec policies and regulatory codes and follows procedures
• Contributes to an inclusive, safe and excellence-driven environment
• Participates in training and development activities and stays informed on technology and industry best practices
• Performs other duties as assigned by manager

Skills

Customer relationships

Multi-channel communication

Problem solving

Communication skills

Team collaboration

Adaptability

Decision making

Conflict resolution

Education

A-level or equivalent

Job description

Survitec Group in the United Kingdom seeks a Customer Service Advisor to support quotes, orders, inquiries and complaints. The role maintains relationships with allocated customers and sales colleagues, using knowledge of products, availability, and regions to provide vital communication links.

You will manage multi-channel communications, document interactions in the CRM, and resolve complex issues with care while upholding Survitec values and service standards.