Service Ops Training Lead (Fixed Term)

Survitec Group Limited; Belfast City District; On-site; GBP 26,000 - 38,000; Full time

Job summary

Survitec Group Limited in Dunmurry is seeking a Service Ops Training Co-ordinator on a fixed-term basis to provide training administration support for operational trainers. You will ensure trainees receive the right information, materials and support to complete development modules, while analyzing training feedback to drive continuous improvement.

The role focuses on coordinating training pathways, travel arrangements, budgets and documentation, with a commitment to safety and data accuracy

Qualifications

• Educated to High School / Further Education level with 2 A levels or equivalent.
• 1 – 3 years of general work experience enables the role holder to work unsupervised.
• No formal management experience is required for this role.

Responsibilities

• Provides training administration support to ensure service technicians have access to and understand their individual training pathway.
• Helps define and issue effective training support materials, so that trainees know how and when to access and complete online and face to face training materials and events.
• Works with operational managers to provide travel and accommodation support for long distance training events, ensuring payment for travel is allocated to the appropriate budgets.
• Supports the functional manager to develop appropriate travel budgets, based on predicted volume of events and their locations, travel policy parameters and real-world cost variance analysis.
• Ensures third-party service stations receive accurate quotes and invoices for training and certification support; provides a single point of contact for all training related third-party or internal training questions, referring to senior colleagues for answers to more complex questions.
• Maintains training records and certificate data repository; works with Master Trainers to plan refresher training schedule that optimises trainee availability whilst ensuring certificate remain current.
• Gathers and analyzes information from the business to support Master Trainers to continuously improve Survitec service technician training.
• Carries out training records audits, ensuring information held is up to date and accurate, flagging any requirements for refresher.
• Utilises practical work experience to review and update key processes, standards and training content.
• Supports the identification of learning needs by analysing performance and competence data to identify gaps learning gaps; recommends priorities for Learning and Development interventions.
• Resolves training queries from internal or external customers, referring to Master Trainers for complex content queries.
• Creates an environment where everyone in the team can live the Survitec Values.
• Creates an environment where our people feel valued, appreciated and free to be who they are at work.
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment.
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media.

Skills

Multi-mode communications

Accountability

Problem solving

Planning

Digital innovations

Persuasion

Education

High School / 2 A levels

Job description

Survitec Group Limited in Dunmurry is seeking a Service Ops Training Co-ordinator on a fixed-term basis to provide training administration support for operational trainers. You will ensure trainees receive the right information, materials and support to complete development modules, while analyzing training feedback to drive continuous improvement.

The role focuses on coordinating training pathways, travel arrangements, budgets and documentation, with a commitment to safety and data accuracy