Service Administrator – Marine Operations & Scheduling

Survitec Group Limited; Birkenhead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday entitlement

Birthday day off

Cycle to Work Scheme

Pension Scheme

Job summary

Survitec Group Limited in Birkenhead is seeking a Service Administrator to process customer orders, plan technician schedules and coordinate resources. You will ensure accurate invoicing and provide proactive communications to customers throughout servicing work.

The role offers a permanent, full-time position in a fast-paced, safety-focused environment where you can build experience and contribute to a leading marine survival technology company.

Qualifications

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Experience with ERP platforms is desirable.

Responsibilities

• Record and process customer orders, including custom and special orders that may require additional resources for deliver.
• Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress.
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
• Respond to and resolve complex or advanced issue escalations promptly and appropriately.
• Plan and coordinate technicians to deliver servicing installation, maintenance and repairs.
• Schedules/trip reports once the servicing has been carried out and sending to client where applicable.
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
• Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
• To ensure the IFS system is maintained relating to Hire & Service Liferafts/Lifejackets and invoices generated as required Use & maintain all CRM details as required.
• Other responsibilities can be assigned by manager and may vary.

Skills

Administration experience

MS Office

Organisational skills

Self-motivation

ERP experience

Tools

ERP platforms

Job description

Survitec Group Limited in Birkenhead is seeking a Service Administrator to process customer orders, plan technician schedules and coordinate resources. You will ensure accurate invoicing and provide proactive communications to customers throughout servicing work.

The role offers a permanent, full-time position in a fast-paced, safety-focused environment where you can build experience and contribute to a leading marine survival technology company.