Service Technician

Snows; Portsmouth; Hybrid; GBP 37,000 - 52,000; Full time

Benefits offered by this job

Salary bonus scheme

30 days holiday incl. bank holidays

Progression opportunities

Life Assurance

Pension scheme

Job summary

Snows Motor Group is seeking a Service Technician for its Vauxhall Portsmouth franchise. The role involves carrying out vehicle services and repairs to brand standards, liaising with customers, and supporting colleagues in a busy workshop.

The ideal candidate holds City & Guilds / BTEC / NVQ accreditation, has franchise experience, and is skilled in fault diagnosis with MOT Tester qualification. A strong customer service mindset and teamwork are essential.

Qualifications

• Experience in a franchise dealership is essential.
• Strong fault diagnosis skills and MOT Tester qualification.
• Ability to work well in a team and deliver first-class customer service.
• Proven ability to plan, organise themselves and meet deadlines.

Responsibilities

• Carry out workshop services and repairs to brand standards.
• Work in line with dealership processes and communicate with customers.
• Support less experienced colleagues and participate in training.
• Maintain a clean, safe working environment and adhere to safety procedures.

Skills

Franchise dealership experience

Fault diagnosis

MOT Tester qualification

Teamwork

Customer service

Planning and organisation

Education

City & Guilds / BTEC / NVQ accreditation

Job description

Location Portsmouth Region Hampshire Category Vauxhall - Portsmouth (SVxP)
(Service) Vacancy Type Permanent/Full Time Salary £37,000 - £52,000 OTE Competitive Salary (uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners We are currently on the lookout for a Service Technician to join our established team at Snows Vauxhall based in Portsmouth.

Your day

As a Service Technician,you will carry out a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity.

Your day will include:

• Carrying out vehicle services and repairs in accordance with brand technical standards.
• Working in accordance with brand and dealership processes.
• Liaising directly with customers where appropriate.
• Providing support to less experienced colleagues.
• Attending regular training to update technical skills.
• Ensuring that the immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.

Have you got what it takes?

• Relevant City & Guilds, BTEC or NVQ accreditation
• Previous work experience in a franchise dealership
• Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
• Ability to work as part of a team.
• Commitment to delivering first class customer service.
• Able to plan, organise self and meet agreed work deadlines.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Hours of work:

Monday to Friday 08:00- 17:00(with 45 minutesfor lunch)