Service Team Member - Ilminster

The National Trust; Ilminster; On-site; Full time

Job summary

A leading conservation organization in Ilminster is seeking a Service Team Member to engage with visitors and support the team. This role involves welcoming guests, providing information, assisting with refreshments and sales, and maintaining presentation standards. Ideal candidates should be adaptable, customer-focused, and eager to learn new skills. The position offers a competitive hourly wage and various perks including a substantial pension scheme and free access to National Trust sites.

Benefits

Substantial pension scheme

Free entry to National Trust places

Flexible working

Employee assistance programme

Discounts on gym memberships and shopping

Qualifications

• Focus on giving great service to all visitors.
• Confidence in speaking with visitors and solving problems.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Welcome visitors and provide information about their visit.
• Assist in maintaining high presentation standards.
• Support the tea room and shop operations.

Skills

Customer service

Problem-solving

Teamwork

Adaptability

Organizational skills

Job description

Service Team Member - Ilminster

Summary

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Being a Service Team Member for the National Trust is all about flexibility and offering support to the wider team where it is needed and connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

Salary: £12.75 per hour

Hours

585 hours, worked on a rota throughout the year.

The role will require weekday, weekend, bank holiday and some out of season availability.

Hours worked each month may vary due to seasonal demand however, the salary is paid in 12 equal payments throughout the year.

Contract

Permanent.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Barrington Court is situated on the edge of Barrington village in South Somerset.

It was the first estate and manor house that the National Trust acquired in 1907.

The property has 2 manor houses, formal gardens inspired by Gertrude Jekyll, kitchen garden, lawns, avenues, orchards, arboretum, large book barn, shop, independent trading artisan workshops and caf.

The 16th Century Tudor Court House is currently closed to visitors for the Barrington Court Revival Project.

The 17th Century Strode House is open to visitors on the ground floor.

The property is currently open 7 days a week from mid-February until the end of October and open weekends only from November to mid-February.

Investing in you, we want you to learn, discover and develop your career.

And we’ll do everything we can to offer you the training and support that you need to achieve your goals.

We’ll work with you to plan your development in a way that’s right for your needs.

For more information about our property please visit www.nationaltrust.org.uk / barrington-court

What you'll be doing

Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive team working at Barrington Court.

The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly.

The role will be based mainly outdoors and will involve at times some lifting and handling.

You will be directly involved in maintaining high presentation standards by cleaning and clearing visitor areas.

You will assist other onsite teams when needed, this will include:

• Welcome visitors at the reception
• Providing information for their visit, sharing knowledge about the site and the National Trust
• Talking about membership, and selling it
• Serving and selling refreshments in the tea room
• Supporting the National Trust shop
• Supporting the setup of visitor trails
• Sorting books for the book barn
• Supporting the garden team with watering

Who we're looking for

We’d love to hear from you if you’re :

• Focused on giving great service to everyone you meet
• Confident speaking with visitors and solving problems
• A team player, but also happy to work on your own initiative
• Well‑organised, adaptable, and flexible to work across different sites
• Willing to learn new skills and work towards shared goals

Package

The National Trust has the motto ‘For everyone, for ever’ at its heart.

We’re working hard to create an inclusive culture, where everyone feels they belong.

It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.