Service Team Lead - Office-Based in Redhill | £36k

Huntress - Crawley; Redhill; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

22 days holiday + bank holidays (incre

Company pension scheme

Ongoing training

Career progression opportunities

Team events & wellbeing support

Job summary

Huntress - Crawley is seeking a Service Team Leader in the Redhill area. The role is fully office-based, Monday to Friday, 37.5 hours per week, with a salary of £36,000 per annum.

You will lead a busy service and administration team, ensure deadlines and standards are met, and drive continuous improvement across the operation. The ideal candidate will have prior senior leadership experience, strong organisational and communication skills, and the ability to manage workloads while maintaining

Qualifications

• Experience in a senior, supervisory or team leadership role.
• Background in service delivery, operations, scheduling or a customer-focused environment.
• Experience managing workloads, monitoring performance and maintaining high service standards.
• Excellent organisational skills and ability to juggle multiple priorities.
• Calm, confident and solutions-focused approach.

Responsibilities

• Lead, support and motivate a busy service and administration team.
• Oversee daily workloads, allocate priorities and meet deadlines and standards.
• Monitor team KPIs and identify efficiency improvements.
• Act as first point of escalation for operational queries and issues.
• Coordinate schedules and resources to ensure smooth service delivery.
• Support managers with reporting, administration and operational tasks.
• Maintain accurate records and ensure processes are followed.
• Provide training and ongoing support to team members.
• Foster strong cross-department communication and relationships.

Skills

Team leadership

People management

Service operations

Performance monitoring

Communication

Tools

Business systems

Reporting tools

Job description

Huntress - Crawley is seeking a Service Team Leader in the Redhill area. The role is fully office-based, Monday to Friday, 37.5 hours per week, with a salary of £36,000 per annum.

You will lead a busy service and administration team, ensure deadlines and standards are met, and drive continuous improvement across the operation. The ideal candidate will have prior senior leadership experience, strong organisational and communication skills, and the ability to manage workloads while maintaining