Service Team Leader

Huntress; Redhill; Presencial; GBP 31 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary of £36,000 per annum

Mon-Fri, 37.5 hours per week

22 days' holiday + bank holidays

Annual salary reviews

Career progression and development

Ongoing training

Company pension scheme

Employee assistance and wellbeing

Regular team events

People-focused environment

Resumo da oferta

Huntress in Redhill is seeking an experienced Service Team Leader to oversee a busy service and administration function. You will lead and motivate a team, manage workloads and ensure deadlines and service standards are met.

This is a full-time, office-based role with a 37.5-hour week and a salary of £36,000. The position offers ongoing training and development within a supportive, people-focused environment.

Qualificações

• Previous experience in a senior, supervisory or team leadership role.
• Experience managing team workloads, monitoring performance and maintaining high service standards.
• Good IT skills and confidence working with business systems, reporting and data.

Responsabilidades

• Leading, supporting and motivating a busy service and administration team
• Overseeing daily workloads, allocating priorities and ensuring deadlines and service standards are consistently achieved
• Monitoring team performance, reviewing KPIs and identifying opportunities to improve efficiency
• Acting as the first point of escalation for operational queries and service issues
• Coordinating schedules, resources and workloads to ensure smooth service delivery
• Supporting managers with reporting, administration and operational requirements
• Monitoring outstanding work, ensuring accurate records are maintained and processes are followed
• Providing guidance, training and ongoing support to team members
• Building strong working relationships across the business and ensuring effective communication between departments
• Taking a proactive approach to problem-solving and continuous improvement

Conhecimentos

Team leadership

Organisational skills

Communication skills

IT skills

Descrição da oferta de emprego

Service Team Leader

Redhill Area | £36,000 | Permanent

Monday to Friday | 37.5 hours per week | Fully office-based

Are you an experienced Team Leader or Supervisor who thrives in a busy, fast-paced environment? Do you enjoy leading people, keeping operations running smoothly and ensuring your team delivers an exceptional service?

We're working with an established and successful business in the Redhill area who are looking for a confident, organised and hands-on Service Team Leader to oversee a busy service and administration function.

This is a fantastic opportunity for an experienced team leader who enjoys being at the heart of the operation, managing competing priorities, supporting their team and ensuring everything runs like clockwork.

You'll need to be someone who can take ownership, make decisions, solve problems and bring a positive, proactive approach to a demanding but rewarding role.

What you'll be doing:

• Leading, supporting and motivating a busy service and administration team
• Overseeing daily workloads, allocating priorities and ensuring deadlines and service standards are consistently achieved
• Monitoring team performance, reviewing KPIs and identifying opportunities to improve efficiency
• Acting as the first point of escalation for operational queries and service issues
• Coordinating schedules, resources and workloads to ensure smooth service delivery
• Supporting managers with reporting, administration and operational requirements
• Monitoring outstanding work, ensuring accurate records are maintained and processes are followed
• Providing guidance, training and ongoing support to team members
• Building strong working relationships across the business and ensuring effective communication between departments
• Taking a proactive approach to problem-solving and continuous improvement

What we're looking for:

Previous experience in a senior, supervisory or team leadership role is essential. You'll need to be confident managing people, overseeing a busy workload and ensuring your team delivers results.

We're particularly interested in candidates who can demonstrate:

• Proven experience as a Team Leader, Service Supervisor, Helpdesk Manager or similar
• A background in service delivery, operations, scheduling, coordination or a busy customer-focused environment
• Experience managing team workloads, monitoring performance and maintaining high service standards
• Excellent organisational skills and the ability to juggle multiple priorities
• A calm, confident and solutions-focused approach, even when things get hectic
• Strong communication skills and the ability to build positive relationships at all levels
• Good IT skills and confidence working with business systems, reporting and data
• A hands-on, supportive leadership style with a genuine commitment to getting the best out of your team

Experience within a technical, engineering, maintenance or other service-led business would be advantageous, although strong leadership and operational coordination experience are equally important.

What's on offer?

• Salary of £36,000 per annum
• Monday to Friday, 37.5 hours per week
• 22 days' holiday plus bank holidays, increasing with service to 25 days
• Annual salary reviews
• Career progression and development opportunities
• Ongoing training
• Company pension scheme
• Employee assistance and wellbeing support
• Regular team events and incentives
• A friendly, supportive and people-focused working environment

Please note: This is a fully office-based position in the Redhill area, and your own transport is essential due to the location.

Interested?

If you're an experienced Team Leader who enjoys a varied, hands-on role where you can really make a difference, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.