Office-Based Service Team Leader - Fast-Paced Ops

Huntress; Redhill; Presencial; GBP 31.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary of £36,000 per annum

Mon-Fri, 37.5 hours per week

22 days' holiday + bank holidays

Annual salary reviews

Career progression and development

Ongoing training

Company pension scheme

Employee assistance and wellbeing

Regular team events

People-focused environment

Resumo da vaga

Huntress in Redhill is seeking an experienced Service Team Leader to oversee a busy service and administration function. You will lead and motivate a team, manage workloads and ensure deadlines and service standards are met.

This is a full-time, office-based role with a 37.5-hour week and a salary of £36,000. The position offers ongoing training and development within a supportive, people-focused environment.

Qualificações

• Previous experience in a senior, supervisory or team leadership role.
• Experience managing team workloads, monitoring performance and maintaining high service standards.
• Good IT skills and confidence working with business systems, reporting and data.

Responsabilidades

• Leading, supporting and motivating a busy service and administration team
• Overseeing daily workloads, allocating priorities and ensuring deadlines and service standards are consistently achieved
• Monitoring team performance, reviewing KPIs and identifying opportunities to improve efficiency
• Acting as the first point of escalation for operational queries and service issues
• Coordinating schedules, resources and workloads to ensure smooth service delivery
• Supporting managers with reporting, administration and operational requirements
• Monitoring outstanding work, ensuring accurate records are maintained and processes are followed
• Providing guidance, training and ongoing support to team members
• Building strong working relationships across the business and ensuring effective communication between departments
• Taking a proactive approach to problem-solving and continuous improvement

Conhecimentos

Team leadership

Organisational skills

Communication skills

IT skills

Descrição da vaga

Huntress in Redhill is seeking an experienced Service Team Leader to oversee a busy service and administration function. You will lead and motivate a team, manage workloads and ensure deadlines and service standards are met.

This is a full-time, office-based role with a 37.5-hour week and a salary of £36,000. The position offers ongoing training and development within a supportive, people-focused environment.