Facilities Service Team Lead: Helpdesk & Contracts

YourRecruit; Redhill; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Company pension scheme

Annual salary reviews

Overtime opportunities

Training, development and progression

Job summary

YourRecruit Ltd in Redhill, Surrey is seeking a Service Team Leader to oversee the busy service administration and helpdesk function within a facilities maintenance environment.

You will lead the Contracts Administration team, coordinate engineer schedules, manage workloads and ensure high standards of client service. The role is Monday–Friday, in the Redhill office, with opportunities for professional development and progression.

Qualifications

• Previous experience within the facilities maintenance or facilities management sector is essential.
• Background in service administration, helpdesk coordination or contract administration.
• Previous experience leading, supervising or supporting an administrative team.
• Excellent organisational skills and attention to detail.
• The ability to manage a reactive workload and remain calm under pressure.
• Strong communication skills and confidence liaising with clients, engineers and management.
• Good IT skills and confidence using operational systems.

Responsibilities

• Leading, supporting and guiding the Contracts Administration team with day-to-day queries and workloads.
• Overseeing helpdesk activity, ensuring planned and reactive maintenance requests are managed efficiently.
• Monitoring work in progress (WIP), invoicing requirements and departmental performance.
• Managing client CAFM and compliance systems, ensuring information is accurate and up to date.
• Coordinating engineer schedules, weekly work planners, holiday requests and call-out rotas.
• Supporting Contract Managers with reports, client queries and contract variations.
• Monitoring operational systems, identifying improvements and supporting team training.
• Providing recruitment support and assisting with wider operational requirements.

Skills

Leadership

Organisational skills

Attention to detail

Communication skills

IT skills

CAFM systems knowledge

Tools

CAFM systems

Job description

YourRecruit Ltd in Redhill, Surrey is seeking a Service Team Leader to oversee the busy service administration and helpdesk function within a facilities maintenance environment.

You will lead the Contracts Administration team, coordinate engineer schedules, manage workloads and ensure high standards of client service. The role is Monday–Friday, in the Redhill office, with opportunities for professional development and progression.