Service Team Leader

Huntress - Crawley; Redhill; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

22 days holiday + bank holidays (incre

Company pension scheme

Ongoing training

Career progression opportunities

Team events & wellbeing support

Job summary

Huntress - Crawley is seeking a Service Team Leader in the Redhill area. The role is fully office-based, Monday to Friday, 37.5 hours per week, with a salary of £36,000 per annum.

You will lead a busy service and administration team, ensure deadlines and standards are met, and drive continuous improvement across the operation. The ideal candidate will have prior senior leadership experience, strong organisational and communication skills, and the ability to manage workloads while maintaining

Qualifications

• Experience in a senior, supervisory or team leadership role.
• Background in service delivery, operations, scheduling or a customer-focused environment.
• Experience managing workloads, monitoring performance and maintaining high service standards.
• Excellent organisational skills and ability to juggle multiple priorities.
• Calm, confident and solutions-focused approach.

Responsibilities

• Lead, support and motivate a busy service and administration team.
• Oversee daily workloads, allocate priorities and meet deadlines and standards.
• Monitor team KPIs and identify efficiency improvements.
• Act as first point of escalation for operational queries and issues.
• Coordinate schedules and resources to ensure smooth service delivery.
• Support managers with reporting, administration and operational tasks.
• Maintain accurate records and ensure processes are followed.
• Provide training and ongoing support to team members.
• Foster strong cross-department communication and relationships.

Skills

Team leadership

People management

Service operations

Performance monitoring

Communication

Tools

Business systems

Reporting tools

Job description

Service Team Leader

Redhill Area | £36,000 | Permanent

Monday to Friday | 37.5 hours per week | Fully office-based

What you'll be doing:

• Leading, supporting and motivating a busy service and administration team
• Overseeing daily workloads, allocating priorities and ensuring deadlines and service standards are consistently achieved
• Monitoring team performance, reviewing KPIs and identifying opportunities to improve efficiency
• Acting as the first point of escalation for operational queries and service issues
• Coordinating schedules, resources and workloads to ensure smooth service delivery
• Supporting managers with reporting, administration and operational requirements
• Monitoring outstanding work, ensuring accurate records are maintained and processes are followed
• Providing guidance, training and ongoing support to team members
• Building strong working relationships across the business and ensuring effective communication between departments
• Taking a proactive approach to problem-solving and continuous improvement

What we're looking for:

Previous experience in a senior, supervisory or team leadership role is essential. You'll need to be confident managing people, overseeing a busy workload and ensuring your team delivers results.

We're particularly interested in candidates who can demonstrate:

• Proven experience as a Team Leader, Service Supervisor, Helpdesk Manager or similar
• A background in service delivery, operations, scheduling, coordination or a busy customer-focused environment
• Experience managing team workloads, monitoring performance and maintaining high service standards
• Excellent organisational skills and the ability to juggle multiple priorities
• A calm, confident and solutions-focused approach, even when things get hectic
• Strong communication skills and the ability to build positive relationships at all levels
• Good IT skills and confidence working with business systems, reporting and data
• A hands-on, supportive leadership style with a genuine commitment to getting the best out of your team
• Experience within a technical, engineering, maintenance or other service-led business would be advantageous, although strong leadership and operational coordination experience are equally important.

What's on offer?

• Salary of £36,000 per annum
• Monday to Friday, 37.5 hours per week
• 22 days' holiday plus bank holidays, increasing with service to 25 days
• Annual salary reviews
• Career progression and development opportunities
• Ongoing training
• Company pension scheme
• Employee assistance and wellbeing support
• Regular team events and incentives
• A friendly, supportive and people-focused working environment
• This is a fully office-based position in the Redhill area, and your own transport is essential due to the location.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK