Service Support Officer

The Methodist Church in Britain; Leeds; Hybrid; GBP 13.000 - 22.000; Teilzeit

Zusammenfassung

The Methodist Church in Britain in Leeds is seeking a capable administrator to support the Operational Team of the GP Confederation. The role covers rota coordination, patient referrals, and appointment bookings within a five-month fixed-term contract, with hybrid working options and flexible hours considered.

Responsibilities include maintaining schedules, handling public enquiries, and ensuring accurate data entry across EMIS/SystmOne.

Qualifikationen

• Experience in a busy office or service environment with competing priorities.
• Administration experience, including meeting support such as agendas and minute taking.
• Experience of working directly with the public and handling enquiries.
• Experience of rota management and/or appointment scheduling.
• Experience of working in a healthcare environment.
• Familiarity with clinical systems such as EMIS or SystmOne.

Aufgaben

• Provide administrative support to the Operational Management Team and service delivery teams.
• Develop, maintain and coordinate rota schedules to keep staffing safe, including processing leave requests.
• Monitor staffing levels, arrange cover for absence and elevate gaps where needed.
• Act as first point of contact for rota queries and for telephone and email enquiries from patients, practices and colleagues.
• Process patient referrals with timely, accurate data entry.
• Book, confirm and amend patient appointments on clinical systems such as EMIS or SystmOne.
• Prepare agendas, papers and action logs for meetings, take minutes and manage diary invitations.
• Develop and maintain SOPs for administrative and rota functions.
• Maintain accurate records and databases and support data collection for service quality and KPIs.
• Assist with incident reporting, safeguarding and risk management, escalating risks to the right person.
• Liaise with staff and managers to keep rotas running, arranging cover or rescheduling appointments.
• Contribute to service improvement and the introduction of new working processes.

Kenntnisse

Communication skills

Organisational skills

Attention to detail

Time management

Problem solving

Independent working

Ausbildung

Administration qualification

Tools

EMIS

SystmOne

Microsoft Office

Jobbeschreibung

This fixed-term post sits in the Operational Team of the Leeds GP Confederation, supporting primary care services across the city for five months. The core of the work is high-quality administration, rota coordination and patient support, including referral processing and appointment booking. It is a hybrid role, aligned to particular service areas but with flexibility to cover wider services, and part-time hours will be considered. Interviews are held in person.

What the job involves

• Provide administrative support to the Operational Management Team and service delivery teams
• Develop, maintain and coordinate rota schedules to keep staffing safe, including processing leave requests
• Monitor staffing levels, arrange cover for absence and elevate gaps where needed
• Act as first point of contact for rota queries and for telephone and email enquiries from patients, practices and colleagues
• Process patient referrals with timely, accurate data entry
• Book, confirm and amend patient appointments on clinical systems such as EMIS or SystmOne
• Prepare agendas, papers and action logs for meetings, take minutes and manage diary invites
• Develop and maintain SOPs for administrative and rota functions
• Maintain accurate records and databases and support data collection for service quality and KPIs
• Assist with incident reporting, safeguarding and risk management, escalating risks to the right person
• Liaise with staff and managers to keep rotas running, arranging cover or rescheduling appointments
• Contribute to service improvement and the introduction of new working processes

What’s required

Experience

• Experience in a busy office or service environment with competing priorities
• Administration experience, including meeting support such as agendas and minute taking
• Experience of working directly with the public and handling enquiries
• Experience of rota management and/or appointment scheduling
• Experience of working in a healthcare environment
• Familiarity with clinical systems such as EMIS or SystmOne

Skills & knowledge

• Competent in Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Knowledge of working with systems or software
• Excellent written and verbal communication skills
• Strong organisational and problem-solving skills
• High level of attention to detail and accuracy
• Ability to prioritise workload and work independently with minimal supervision

Other

• Awareness of confidentiality, GDPR, safeguarding and professional boundaries
• Enthusiastic, proactive and self-motivated, with excellent time management

Nice to have

• Administration, customer care or equivalent qualification
• Experience using design or database software