Enhanced Practice Support Officer (x 2, Part time)

The Methodist Church in Britain; West Wick; On-site; GBP 14,000 - 19,000; Part time

Job summary

The Methodist Church in Britain is hiring two part-time Enhanced Practice Support Officers to cover front-of-house reception and admin duties across multiple GP practice sites. The roles require travel within the locality and DBS clearance, with 18 hours per week distributed over three days.

Core duties include handling calls, appointment requests, and general administrative tasks while maintaining high accuracy and confidentiality in a changing primary care environment.

Qualifications

• Willingness to undergo a DBS check.
• Strict confidentiality.
• Flexible and adaptable to changing service needs.
• Good personal presentation.
• Willingness to travel within the locality.

Responsibilities

• Provide reception cover at GP practices as the first point of contact for patients
• Manage the phones, taking and screening calls and redirecting callers to the appropriate healthcare professional
• Process personal and telephone requests for appointments and telephone consultations
• Welcome and redirect patients and visitors, receive patients and consult with the practice team
• Hand out completed repeat prescriptions, checking names and addresses
• Read, scan and file patient communications against the correct registered patient
• Receive, sort and distribute mail and deliveries
• Carry out data entry and record maintenance
• Take messages and pass on information
• Provide general administration support to federation departments as required
• Action tasks and notifications promptly, manage workload and raise backlogs with management
• Liaise with patients, practice staff and healthcare providers by clinical portal, internal messaging and email

Skills

Communication

Under pressure

Initiative

Teamwork

Relationships

Accuracy

Quality focus

Tools

GP clinical systems

Job description

Two part-time Enhanced Practice Support Officer posts with Local Primary Care, the federation of local GP practices, cover reception and admin at member practices, plus federation departments as needed. The core work is front-of-house reception: greeting patients, handling calls and appointment requests, sorting post and keeping records accurate. Postholders move between practice sites, working 18 hours a week over three days within 7.45am to 6.30pm, with days set at interview. Comfort with travel and a willingness to undergo a DBS check are central to fit.

What the job involves

• Provide reception cover at GP practices as the first point of contact for patients
• Manage the phones, taking and screening calls and redirecting callers to the appropriate healthcare professional
• Process personal and telephone requests for appointments and telephone consultations
• Welcome and redirect patients and visitors, receive patients and consult with the practice team
• Hand out completed repeat prescriptions, checking names and addresses
• Read, scan and file patient communications against the correct registered patient
• Receive, sort and distribute mail and deliveries
• Carry out data entry and record maintenance
• Take messages and pass on information
• Provide general administration support to federation departments as required
• Action tasks and notifications promptly, manage workload and raise backlogs with management
• Liaise with patients, practice staff and healthcare providers by clinical portal, internal messaging and email

Skills & knowledge

• Excellent written and verbal communication
• Working under pressure to meet deadlines
• Working on own initiative and as part of a team
• Building working relationships quickly in a changing environment
• High accuracy and attention to detail
• Focus on quality

Checks & eligibility

• Willingness to undergo a DBS check

Other

• Strict understanding of confidentiality
• Flexible and adaptable to changing service needs
• Good personal presentation
• Willingness to travel within the locality as required

Nice to have

• Experience of GP clinical systems
• Full driving licence, or other means to travel across Blackburn with Darwen and surrounding areas