Service Support & Data Administrator

Miele; Vale of White Horse; On-site; GBP 25,000 - 31,000; Full time

Job summary

Miele in Abingdon is seeking a Customer Service Support Administrator to join the Service team during a busy period. You will update customer records, process orders and replacement requests, and contact customers to arrange and confirm service appointments.

The role requires strong IT skills, attention to detail, and excellent communication. CRM experience and SAP are desirable. Office-based with full-time or part-time options.

Qualifications

• Good IT capability to undertake administration tasks with minimal supervision.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Comfortable using multiple systems and learning new processes quickly.
• Able to manage priorities in a fast-paced environment.
• Experience with CRM systems and SAP is desirable.

Responsibilities

• Updating customer records and maintaining accurate data.
• Processing customer orders, credits, and replacement appliance requests.
• Contacting customers by phone and email to arrange, confirm, and reschedule service appointments.
• Supporting claims, returns, and reporting processes.
• Providing administrative support across the wider Service team.

Skills

IT capability

Attention to detail

Communication skills

CRM systems

SAP (desirable)

Multi-system familiarity

Prioritisation

Tools

CRM systems

SAP

Job description

Miele in Abingdon is seeking a Customer Service Support Administrator to join the Service team during a busy period. You will update customer records, process orders and replacement requests, and contact customers to arrange and confirm service appointments.

The role requires strong IT skills, attention to detail, and excellent communication. CRM experience and SAP are desirable. Office-based with full-time or part-time options.