Service Support Specialist – CRM & Scheduling

AlertSystems Ltd; Trowbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Benefits programme

Bank holidays

Job summary

AlertSystems Ltd is seeking a highly organized administrator to join our busy Service Admin team in Trowbridge, Wiltshire. This site-based role supports customers and our nationwide team of service engineers, coordinating information, updating CRM records and ensuring timely task completion.

You will handle calls and emails, schedule appointments, process orders and produce quotations, contributing to a smooth service operation and customer satisfaction in a professional, security-focused

Qualifications

• Good Microsoft Office skills and ability to use Outlook, Word and Excel.
• Strong organisational and multitasking abilities to handle multiple tasks.
• Excellent written and verbal communication skills.
• Willingness to learn and confidently use CRM and business systems.

Responsibilities

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for service managers and update diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.

Skills

Organisational skills

Multitasking

Communication skills

CRM familiarity

Tools

Outlook

Word

Excel

Job description

AlertSystems Ltd is seeking a highly organized administrator to join our busy Service Admin team in Trowbridge, Wiltshire. This site-based role supports customers and our nationwide team of service engineers, coordinating information, updating CRM records and ensuring timely task completion.

You will handle calls and emails, schedule appointments, process orders and produce quotations, contributing to a smooth service operation and customer satisfaction in a professional, security-focused