Customer Service Support Administrator (Full-Time & Part-Time Opportunities)

6600 Miele GB (VG GB); Abingdon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Miele in Abingdon is seeking a Customer Service Support Administrator on a 6-month fixed-term contract, paying £14.00 per hour. The role is office-based and you will be required to work in the Abingdon office for the contracted period.

Your duties include updating customer records, processing orders and credits, arranging service appointments by phone and email, and supporting claims and reporting across the Service team.

Qualifications

• Good IT capability to undertake administration tasks with minimal supervision.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Comfortable using multiple systems and learning new processes quickly.
• Experience with CRM systems and SAP is desirable.

Responsibilities

• Updating customer records and maintaining accurate data
• Processing customer orders, credits, and replacement appliance requests
• Contacting customers by phone and email to arrange, confirm, and reschedule service appointments
• Supporting claims, returns, and reporting processes
• Providing administrative support across the wider Service team

Skills

CRM systems

Customer service

Attention to detail

Communication skills

Tools

SAP

Job description

Customer Service Support Administrator £14.00 per hour | 6 month fixed term contract based in Abingdon | Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.

Are you organised, customer-focused, and confident working across multiple systems? We are looking for a Customer Service Expert / Service Support Administrator to join our Service team and provide vital operational and customer support during a busy period. You will be required to working in the office in Abingdon for the time you are contracted to do so. This is an office based position.

Full-time: 37.5 hours over 5 days Part-time: 2-3 days per week (must include a Monday) (Please state your preferred working pattern in your application.)

What you'll be doing:

• Updating customer records and maintaining accurate data


• Processing customer orders, credits, and replacement appliance requests


• Contacting customers by phone and email to arrange, confirm, and reschedule service appointments


• Supporting claims, returns, and reporting processes


• Providing administrative support across the wider Service team

What we're looking for:

• Good IT capability to undertake administration tasks with minimal supervision


• Excellent attention to detail and accuracy


• Confident communicator with strong customer service skills


• Comfortable using multiple systems and learning new processes quickly


• Able to manage priorities and adapt to the needs to the team in a fast-paced environment


• Experience with CRM systems and SAP is desirable

Why Miele?

At Miele, we are a global leader in premium domestic and commercial appliances, renowned for delivering exceptional products and customer experiences. Guided by our Immer Besser (\"Forever Better\") promise since 1899, we continually strive to improve everything we do for our customers and colleagues. Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027. If you're looking to join a respected global brand and make a real impact in a busy customer service environment, we'd love to hear from you.

Salary: £28,000 per annum

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming \"forever better\" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.