Customer Service & Orders Support Administrator

6600 Miele GB (VG GB); Abingdon; Sur place; GBP 26 000 - 29 000; Plein temps

Résumé du poste

Miele in Abingdon is seeking a Customer Service Support Administrator on a 6-month fixed-term contract, paying £14.00 per hour. The role is office-based and you will be required to work in the Abingdon office for the contracted period.

Your duties include updating customer records, processing orders and credits, arranging service appointments by phone and email, and supporting claims and reporting across the Service team.

Qualifications

• Good IT capability to undertake administration tasks with minimal supervision.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Comfortable using multiple systems and learning new processes quickly.
• Experience with CRM systems and SAP is desirable.

Responsabilités

• Updating customer records and maintaining accurate data
• Processing customer orders, credits, and replacement appliance requests
• Contacting customers by phone and email to arrange, confirm, and reschedule service appointments
• Supporting claims, returns, and reporting processes
• Providing administrative support across the wider Service team

Connaissances

CRM systems

Customer service

Attention to detail

Communication skills

Outils

SAP

Description du poste

Miele in Abingdon is seeking a Customer Service Support Administrator on a 6-month fixed-term contract, paying £14.00 per hour. The role is office-based and you will be required to work in the Abingdon office for the contracted period.

Your duties include updating customer records, processing orders and credits, arranging service appointments by phone and email, and supporting claims and reporting across the Service team.