Service Support Administrator - Customer Care & Operations

Miele GB; Abingdon; On-site; GBP 27,000 - 30,000; Full time

Job summary

Miele is seeking a Customer Service Support Administrator in Abingdon. This office-based role spans 37.5 hours per week with a 6-month fixed-term contract, potentially leading to longer-term opportunities on relocation to Reading in Spring 2027.

You will handle data, orders, credits and appointment coordination, contributing to a busy Service team and helping maintain high service standards.

Qualifications

• Experience with CRM systems and SAP desirable.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Able to manage priorities in a fast-paced environment.

Responsibilities

• Update customer records and maintain accurate data.
• Process customer orders, credits, and replacement requests.
• Contact customers by phone and email to arrange service appointments.
• Support claims, returns and reporting processes for the Service team.
• Provide administrative support across the wider Service team.

Skills

CRM systems

SAP

Customer service

Data accuracy

Tools

Microsoft Office

Job description

Miele is seeking a Customer Service Support Administrator in Abingdon. This office-based role spans 37.5 hours per week with a 6-month fixed-term contract, potentially leading to longer-term opportunities on relocation to Reading in Spring 2027.

You will handle data, orders, credits and appointment coordination, contributing to a busy Service team and helping maintain high service standards.