Customer Service Support Administrator (Full-Time & Part-Time Opportunities)

Miele GB; Abingdon; On-site; GBP 27,000 - 30,000; Full time

Job summary

Miele is seeking a Customer Service Support Administrator in Abingdon. This office-based role spans 37.5 hours per week with a 6-month fixed-term contract, potentially leading to longer-term opportunities on relocation to Reading in Spring 2027.

You will handle data, orders, credits and appointment coordination, contributing to a busy Service team and helping maintain high service standards.

Qualifications

• Experience with CRM systems and SAP desirable.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Able to manage priorities in a fast-paced environment.

Responsibilities

• Update customer records and maintain accurate data.
• Process customer orders, credits, and replacement requests.
• Contact customers by phone and email to arrange service appointments.
• Support claims, returns and reporting processes for the Service team.
• Provide administrative support across the wider Service team.

Skills

CRM systems

SAP

Customer service

Data accuracy

Tools

Microsoft Office

Job description

About Miele

How does a family-owned company become the global market leader in the premium segment for domestic appliances and a trusted partner for solutions in commercial and medical technology? By striving to always do better and to keep improving. This mindset defines what it means to work at Miele and drives the success of our products. Our approximately 23,000 employees can rely on one thing: those who embrace our commitment to quality will grow – both personally and professionally.

Customer Service Support Administrator

£14.00 per hour | 6 month fixed term contract based in Abingdon | Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.

Are you organised, customer-focused, and confident working across multiple systems? We are looking for a Customer Service Expert / Service Support Administrator to join our Service team and provide vital operational and customer support during a busy period.

You will be required to working in the office in Abingdon for the time you are contracted to do so.This is an office based position.

• Full-time: 37.5 hours over 5 days
• Part-time: 2-3 days per week (must include a Monday)

What you'll be doing:

• Updating customer records and maintaining accurate data
• Processing customer orders, credits, and replacement appliance requests
• Contacting customers by phone and email to arrange, confirm, and reschedule service appointments
• Supporting claims, returns, and reporting processesProviding administrative support across the wider Service team

What we're looking for:

• Good IT capability to undertake administration tasks with minimal supervision
• Excellent attention to detail and accuracy
• Confident communicator with strong customer service skills
• Comfortable using multiple systems and learning new processes quickly
• Able to manage priorities and adapt to the needs to the team in a fast-paced environment
• Experience with CRM systems and SAP is desirable

Why Miele?

At Miele, we are a global leader in premium domestic and commercial appliances, renowned for delivering exceptional products and customer experiences. Guided by our Immer Besser ("Forever Better") promise since 1899, we continually strive to improve everything we do for our customers and colleagues.

Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.

If you're looking to join a respected global brand and make a real impact in a busy customer service environment, we'd love to hear from you.

Salary:
£28,000 per annum