Service Supervisor

Kemp Recruitment Ltd; Hebburn; On-site; GBP 42,000 - 46,000; Full time

Job summary

Kemp Recruitment Ltd in Newcastle is seeking an experienced Service Supervisor to lead our Service Control team and oversee service delivery across the North. You will coordinate engineers, monitor KPIs, and drive high-quality customer service, while developing the team and improving processes.

The ideal candidate has 5+ years in service control or delivery, leadership experience, strong communication skills, and holds a Full UK driving licence. Construction equipment/OEM exposure is a plus.

Qualifications

• 5+ years in Service Control/Service Delivery or Hire Desk.
• Previous team leadership experience.
• Strong communication and problem-solving skills.
• Organised, proactive and results-driven.
• Good Microsoft 365 skills.
• Full UK driving licence.

Responsibilities

• Lead, motivate and develop the Service Control team.
• Coordinate engineers and daily service delivery.
• Monitor WIP, KPIs, revenue and customer satisfaction.
• Identify and resolve service issues and bottlenecks.
• Improve processes, systems and ways of working.
• Support training, onboarding and team development.
• Work closely with Operations, Technical and Customer Support teams.
• Drive consistent, high-quality customer service.

Skills

Team leadership

Customer service

Problem solving

Organised

Communication

Driving licence

Tools

Microsoft 365

Job description

Service Supervisor

Location: Newcastle

Salary:£42,000-£46,000

We are looking for an experienced Service Supervisor to lead our Service Control team and oversee service delivery across the North.

Service Supervisor Key Responsibilities

• Lead, motivate and develop the Service Control team.
• Coordinate engineers and daily service delivery.
• Monitor WIP, KPIs, revenue and customer satisfaction.
• Identify and resolve service issues and bottlenecks.
• Improve processes, systems and ways of working.
• Support training, onboarding and team development.
• Work closely with Operations, Technical and Customer Support teams.
• Drive consistent, high-quality customer service.

About The Service Supervisor

• 5+ years' experience in a Service Control, Service Delivery or Hire Desk role.
• Previous team leadership experience.
• Strong communication and problem-solving skills.
• Organised, proactive and results-driven.
• Good Microsoft 365 skills.
• Full UK driving licence.
• Desirable: Experience within the construction equipment/OEM sector.