Service Supervisor in Newcastle upon Tyne

Energy Jobline CVL; Newcastle upon Tyne; Presencial; GBP 42 000 - 46 000; Tempo integral

Resumo da oferta

Energy Jobline CVL in Newcastle is seeking an experienced Service Supervisor to lead our Service Control team and oversee service delivery across the North. You will coordinate engineers, monitor KPIs and customer satisfaction, and drive continuous improvements in processes and workflows.

The successful candidate will have 5+ years in service control or service delivery, solid leadership, and a full UK driving licence, with strong communication and problem-solving abilities.

Qualificações

• 5+ years’ experience in a Service Control, Service Delivery or Hire Desk role.
• Previous team leadership experience.
• Good communication and problem-solving skills.
• Organised, proactive and results-driven.
• Full UK driving licence.

Responsabilidades

• Lead, motivate and develop the Service Control team.
• Coordinate engineers and daily service delivery.
• Monitor WIP, KPIs, revenue and customer satisfaction.
• Identify and resolve service issues and bottlenecks.
• Improve processes, systems and ways of working.
• Support training, onboarding and team development.
• Work closely with Operations, Technical and Customer Support teams.
• Drive consistent, high-quality customer service.

Conhecimentos

Service Control

Service Delivery

Team Leadership

Customer Service

KPIs monitoring

Coordination

Communication

Ferramentas

Microsoft 365

Descrição da oferta de emprego

Service Supervisor
Location: Newcastle
Salary:£42,000-£46,000
We are looking for an experienced Service Supervisor to lead our Service Control team and oversee service delivery across the North.

The Service Supervisor Key Responsibilities:

• Lead, motivate and develop the Service Control team.
• Coordinate engineers and daily service delivery.
• Monitor WIP, KPIs, revenue and customer satisfaction.
• Identify and resolve service issues and bottlenecks.
• Improve processes, systems and ways of working.
• Support training, onboarding and team development.
• Work closely with Operations, Technical and Customer Support teams.
• Drive consistent, high-quality customer service.

About The Service Supervisor:

• 5+ years’ experience in a Service Control, Service Delivery or Hire Desk role.
• Previous team leadership experience.
• Strong communication and problem-solving skills.
• Organised, proactive and results-driven.
• Good Microsoft 365 skills.
• Full UK driving licence.
• Desirable: Experience within the construction equipment/OEM sector.