Service Supervisor (Construction Plant)

Neos Recruitment; Swanley; Sur place; GBP 45 000 - 53 000; Plein temps

Avantages offerts par ce poste

Career development

Competitive salary

Résumé du poste

Neos Recruitment is seeking a Service Supervisor in Sittingbourne, Kent, to lead a busy service team for heavy plant and construction machinery. You will oversee workshop operations, coordinate workloads and support engineers in fault finding and repairs.

The role combines hands-on technical work with people management, customer liaison and a focus on safety and quality. A strong mechanical background and supervisory experience are essential for success.

Qualifications

• Previous experience in a supervisory or senior engineer role within a service department.
• Strong mechanical knowledge, especially in heavy plant or construction machinery.
• Experience supervising engineers and coordinating service workloads.
• Capable of fault finding and resolving mechanical issues.
• Excellent organisational and communication skills.
• Hands-on approach with ability to manage multiple priorities safely.

Responsabilités

• Oversee the day-to-day running of the service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing, maintenance and repair work to high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs, servicing and issues.
• Ensure work complies with health and safety requirements.
• Maintain service records and documentation.
• Identify opportunities to improve workshop efficiency and customer service.

Connaissances

Mechanical knowledge

Team leadership

Fault finding

Organisation

Communication

Safety compliance

Description du poste

Service Supervisor

Location: Sittingbourne, Kent
Salary: £45,000–£53,000 per annum

The Role

We’re looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.

This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to-day service operations and ensure machinery is maintained and repaired to a high standard.

You’ll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands‑on environment but is also confident managing people, dealing with customers and keeping jobs on track.

Responsibilities

• Oversee the day-to-day running of the service department and workshop.

• Supervise and support a team of service engineers and fitters.

• Allocate jobs and manage workloads to ensure work is completed within agreed timescales.

• Monitor servicing, maintenance and repair work to maintain high standards.

• Provide technical support to engineers with fault finding and diagnostics.

• Coordinate parts, equipment and resources to minimise machine downtime.

• Liaise with customers regarding repairs, servicing and ongoing technical issues.

• Ensure all work is completed in line with health and safety requirements.

• Maintain accurate service records, job sheets and relevant documentation.

• Identify opportunities to improve workshop efficiency, productivity and customer service.

The Candidate

• Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.

• Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.

• Experience supervising engineers and coordinating service workloads.

• Confident with technical fault finding and resolving mechanical issues.

• Strong organisational and communication skills.

• A practical, hands‑on approach with the ability to manage competing priorities.

• A focus on safety, quality and customer satisfaction.

The Offer

• Salary of £45,000–£53,000, depending on experience.

• Based in Sittingbourne, Kent.

• Opportunity to join a growing business within the construction machinery sector.

• A varied role combining technical knowledge, team leadership and customer interaction.

• Long‑term career development opportunities.