Service Manager (Engineer)

Ernest Gordon Recruitment Limited; Northampton; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Car Allowance

Training

Progression

Company Benefits

Job summary

Ernest Gordon Recruitment Limited is seeking a Service Manager (Engineering) to take ownership of the service operation across multiple sites, directing engineers and coordinating workflows to maximise efficiency and customer satisfaction.

Based near Northampton with regular travel to sites in Suffolk and Newark-on-Trent, you will oversee cost control, service performance and escalations, ensuring high levels of aftersales delivery and strong stakeholder relationships.

Qualifications

• Proven experience within a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller position.
• Experience within construction plant, heavy machinery, agricultural machinery, commercial vehicles or another engineering environment.

Responsibilities

• Manage the day-to-day operation of the service department across multiple sites
• Lead, support and coordinate a team of Service Engineers and field-based technicians
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance
• Allocate jobs and resources to ensure customer requirements are met efficiently
• Act as a senior point of contact for key customers, handling service issues and escalations
• Monitor service performance, productivity, labour utilisation and job profitability
• Oversee service jobs from initial booking through to completion and invoicing
• Regularly visit and support company sites across Suffolk and Newark-on-Trent

Skills

Service management

Team leadership

Job description

Service Manager (Engineering)

£52,000 - £56,000 + Car Allowance + Training + Progression + Company Benefits

Northampton (Attending Sites in Suffolk & Newark-on-Trent)

Are you an experienced Service Manager, Aftersales Manager or Senior Service Controller with a background in construction machinery, plant or another engineering environment?

Do you want to take ownership of a service operation, leading engineers, managing customer relationships and driving the efficient delivery of aftersales support across multiple sites?

This expanding machinery solutions business specialises in supplying, servicing and supporting construction equipment across the UK. Due to continued growth, they are looking to recruit a Service Manager to oversee their service operations across the region.

In this role, you’ll take responsibility for the day-to-day management of the service function, coordinating engineers, prioritising workloads and ensuring customers receive a high level of service. You’ll work closely with Parts, Sales and senior management to ensure jobs are delivered efficiently, while monitoring costs, productivity, warranty work and overall service performance.

The role will be based around Northampton, with regular travel required to company sites in Suffolk and Newark-on-Trent. This is a hands‑on management position suited to someone who understands the operational demands of a machinery or engineering service environment and is looking to take the next step in their career.

The Role:

• Manage the day-to-day operation of the service department across multiple sites


• Lead, support and coordinate a team of Service Engineers and field-based technicians


• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance


• Allocate jobs and resources to ensure customer requirements are met efficiently


• Act as a senior point of contact for key customers, handling service issues and escalations


• Monitor service performance, productivity, labour utilisation and job profitability


• Oversee service jobs from initial booking through to completion and invoicing


• Regularly visit and support company sites across Suffolk and Newark-on-Trent

The Person:

• Proven experience within a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller position


• Experience within construction plant, heavy machinery, agricultural machinery, commercial vehicles or another engineering environment

Reference: BBBH27524

Keywords: Service Manager, Aftersales Manager, Service Supervisor, Service Controller, Service Engineer Manager, Construction Machinery, Construction Plant, Plant Machinery, Agricultural Machinery, Engineering, Heavy Machinery, Plant Hire, Field Service, Aftersales, Service Operations, Northampton, Suffolk, Newark-on-Trent

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications and skill set.