Service Scheduling & Support Coordinator

Adecco (Portugal); Essex; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Pension plan

25 days holiday + bank holidays

Free parking

Job summary

Adecco Group UK & Ireland is seeking a Service Scheduling Coordinator in Witham. You will manage service requests, provide first-line tech support, and coordinate across departments to keep operations running smoothly.

We value strong communication, analytical thinking, and attention to detail. The role offers a competitive salary and benefits package including health insurance and pension, with 25 days holiday plus bank holidays.

Qualifications

• Experience in a service desk or Sales Admin is desirable.
• Proficient with IT service management tools and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail to ensure high-quality service delivery.

Responsibilities

• Oversee incoming service requests with timely, accurate responses.
• Provide first-line support for technical issues and escalate when needed.
• Liaise with departments to ensure smooth operations.
• Maintain accurate records of service requests and resolutions.
• Identify opportunities to improve service desk processes.

Skills

Service desk

Sales admin

Communication

Analytical

Detail oriented

Tools

ITSM tools

Microsoft Office

Job description

Adecco Group UK & Ireland is seeking a Service Scheduling Coordinator in Witham. You will manage service requests, provide first-line tech support, and coordinate across departments to keep operations running smoothly.

We value strong communication, analytical thinking, and attention to detail. The role offers a competitive salary and benefits package including health insurance and pension, with 25 days holiday plus bank holidays.