Service Desk Scheduler & Support - Great Benefits

Confidential; Witham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Pension plan

25 days holiday plus bank holiday

Free parking

Job summary

Adecco Group UK & Ireland in Witham is seeking a Service Scheduling Coordinator to join a dynamic team on a permanent basis. You will manage service requests, coordinate schedules, and ensure accurate records for timely resolutions.

The role requires ITSM tool proficiency and strong MS Office skills, plus clear communication with internal teams and stakeholders. A detail‑oriented problem solver will thrive in a fast-paced environment, delivering high‑quality service and continuous improvement.

Qualifications

• Experience in a service desk or Sales Admin is desirable.
• Proficient in IT service management tools and Microsoft Office.

Responsibilities

• Managing service requests: oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & support: provide first-line support for technical issues and escalate when necessary.
• Communication: liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process improvement: identify opportunities for enhancing service desk processes and procedures.

Skills

Service desk experience

Sales Admin

IT service management tools

Microsoft Office

Analytical thinking

Communication skills

Interpersonal skills

Attention to detail

Tools

ITSM tools

Microsoft Office

Job description

Adecco Group UK & Ireland in Witham is seeking a Service Scheduling Coordinator to join a dynamic team on a permanent basis. You will manage service requests, coordinate schedules, and ensure accurate records for timely resolutions.

The role requires ITSM tool proficiency and strong MS Office skills, plus clear communication with internal teams and stakeholders. A detail‑oriented problem solver will thrive in a fast-paced environment, delivering high‑quality service and continuous improvement.