Service Scheduling Coordinator

Confidential; Witham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Pension plan

25 days holiday plus bank holiday

Free parking

Job summary

Adecco Group UK & Ireland in Witham is seeking a Service Scheduling Coordinator to join a dynamic team on a permanent basis. You will manage service requests, coordinate schedules, and ensure accurate records for timely resolutions.

The role requires ITSM tool proficiency and strong MS Office skills, plus clear communication with internal teams and stakeholders. A detail‑oriented problem solver will thrive in a fast-paced environment, delivering high‑quality service and continuous improvement.

Qualifications

• Experience in a service desk or Sales Admin is desirable.
• Proficient in IT service management tools and Microsoft Office.

Responsibilities

• Managing service requests: oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & support: provide first-line support for technical issues and escalate when necessary.
• Communication: liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process improvement: identify opportunities for enhancing service desk processes and procedures.

Skills

Service desk experience

Sales Admin

IT service management tools

Microsoft Office

Analytical thinking

Communication skills

Interpersonal skills

Attention to detail

Tools

ITSM tools

Microsoft Office

Job description

Service Scheduling Coordinator

Location: Witham
Contract Type: Permanent

Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service.

What You'll Do:

As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently.

• Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & Support: Provide first-line support for technical issues and elevate when necessary, ensuring minimal disruption to operations.
• Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process Improvement: Identify opportunities for enhancing service desk processes and procedures.

Who You Are:

We're looking for someone who brings a mix of skills and attributes that will help us continue to thrive:

• Experience: Previous experience in a service desk or Sales Admin is desirable
• Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite.
• Problem Solver: Excellent analytical skills and the ability to think on your feet.
• People Person: Strong communication and interpersonal skills to connect with team members and stakeholders.
• Detail-Oriented: A keen eye for detail to ensure high-quality service delivery.

Why Join Us?

At our company, we believe that our people are our greatest asset! Here's what you can look forward to:

• Positive Work Environment: A cheerful and professional workplace where you can thrive
• Competitive Salary: An attractive salary package commensurate with experience.
• Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking

The Adecco Group UK & Ireland is an Equal Opportunities Employer.