Office Scheduling & Customer Service Coordinator

Adecco; Redhill; On-site; GBP 25,000 - 29,000; Full time

Job summary

Adecco Group UK & Ireland is recruiting for a Customer Service & Scheduling Coordinator based in Salfords, Surrey. This full-time, permanent role is office-based and offers a salary in the £25,000-£29,000 DOE range.

You will be the first point of contact for customers, log and update service requests, and coordinate engineer visits and follow-ups to ensure timely and professional service delivery.

Qualifications

• Experience in a service desk or scheduling role.
• Strong communication and telephone manner.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities under pressure.
• Proactive, team-focused approach.

Responsibilities

• Serve as first point of contact for customers via phone and email.
• Log, monitor, and update service requests in internal systems.
• Coordinate engineer visits, installations, repairs, and follow-up appointments.
• Keep customers informed with timely updates and clear communication.
• Plan and prioritise engineer schedules to meet service commitments.
• Maintain accurate customer records and service documentation.

Skills

Service desk experience

Scheduling experience

Customer service

Administrative skills

Tools

Microsoft Office

CRM systems

Job description

Adecco Group UK & Ireland is recruiting for a Customer Service & Scheduling Coordinator based in Salfords, Surrey. This full-time, permanent role is office-based and offers a salary in the £25,000-£29,000 DOE range.

You will be the first point of contact for customers, log and update service requests, and coordinate engineer visits and follow-ups to ensure timely and professional service delivery.