Orchestrate Field Teams & Client Schedules

Adecco Portugal; Essex; On-site; GBP 27,000 - 33,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an experienced Scheduling Coordinator to join their Dunmow operation in Essex. You will manage schedules for field engineers and technicians, coordinate customer bookings and ensure smooth delivery from start to finish.

Your role requires strong diary management, proactive problem solving and excellent communication with customers and internal teams to keep jobs on track and well organised.

Qualifications

• Experience scheduling engineers, technicians or field-based teams.
• Strong diary and workload management skills.
• Ability to coordinate multiple jobs simultaneously.
• Excellent customer communication and relationship-building.
• Confidence to make decisions when plans change.
• Highly organised with strong administrative abilities.
• Experience working across multiple departments.
• Ability to prioritise effectively in a busy environment.

Responsibilities

• Manage and coordinate busy daily and weekly schedules.
• Book and allocate customer jobs and resources.
• Schedule field engineers and technicians.
• Plan workloads based on location, availability and requirements.
• Organise travel routes between sites.
• Liaise with customers to arrange appointments and attendance.
• Provide updates to customers throughout the process.
• Ensure required information is obtained before work starts.
• Prepare job packs and paperwork as needed.
• Monitor jobs from booking to completion and adjust as required.
• Respond to changes, cancellations and urgent requests.
• Rearrange schedules when priorities shift.
• Coordinate with internal teams to ready work for execution.
• Maintain accurate records in internal systems.
• Follow up on outstanding actions and completed work.
• Proactively identify scheduling issues and resolve them.

Skills

Scheduling coordination

Diary management

Multitasking

Customer communication

Decision making

Organisation

Cross-department collaboration

Prioritisation

Proactive issue resolution

Job description

Adecco Group UK & Ireland is seeking an experienced Scheduling Coordinator to join their Dunmow operation in Essex. You will manage schedules for field engineers and technicians, coordinate customer bookings and ensure smooth delivery from start to finish.

Your role requires strong diary management, proactive problem solving and excellent communication with customers and internal teams to keep jobs on track and well organised.