Senior Scheduling Coordinator: Field Teams & Customers

Adecco Portugal; Great Dunmow; On-site; GBP 21,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland is hiring an Experienced Scheduling Coordinator in Dunmow, Essex to organise field-based teams and bookings. The role is permanent and full-time.

You will manage busy daily/weekly schedules, book jobs, allocate engineers, plan workloads by location and availability, and keep customers updated throughout the process.

This central operation role offers strong cross-department collaboration and proactive problem-solving to deliver high service standards.

Qualifications

• Experience scheduling engineers, technicians or field workforce.
• Strong diary and workload management experience.
• Experience coordinating multiple jobs simultaneously.
• Excellent customer communication skills.
• Ability to adapt when schedules change.
• Strong organisational and admin skills.
• Experience working across departments.
• Proactive problem-solving for scheduling and customer issues.

Responsibilities

• Manage and coordinate busy daily and weekly schedules.
• Book and allocate customer jobs.
• Schedule field engineers and technicians.
• Plan workloads by location, availability and requirements.
• Coordinate site paperwork and job packs.
• Monitor jobs from booking to completion.
• Respond to changes, cancellations and urgent requests.
• Maintain accurate records in internal systems.

Skills

Scheduling

Diary management

Customer comms

Multitasking

Cross-department

Job description

Adecco Group UK & Ireland is hiring an Experienced Scheduling Coordinator in Dunmow, Essex to organise field-based teams and bookings. The role is permanent and full-time.

You will manage busy daily/weekly schedules, book jobs, allocate engineers, plan workloads by location and availability, and keep customers updated throughout the process.

This central operation role offers strong cross-department collaboration and proactive problem-solving to deliver high service standards.