Service Scheduling Coordinator

Adecco (Portugal); Witham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Pension plan

25 days' holiday plus bank holidays

Free parking

Job summary

Adecco Group UK & Ireland is seeking a Service Scheduling Coordinator in Witham to join a fast-paced team delivering excellent service across the business.

You will manage incoming service requests, provide first-line IT support, coordinate with multiple departments, and maintain accurate records to improve service delivery.

This permanent role offers a positive work environment, competitive salary, health insurance, a pension plan, 25 days holidays plus bank holidays, and free parking.

Qualifications

• Experience in a service desk or Sales Admin is desirable.
• Proficient in IT service management tools and Microsoft Office.
• Strong communication and interpersonal skills.
• Detail-oriented with a keen eye for quality.

Responsibilities

• Manage incoming service requests with timely, accurate responses.
• Provide first-line IT support and escalate when needed.
• Liaise with departments to ensure smooth operations.
• Maintain records of service requests and resolutions.
• Identify opportunities to improve service desk processes.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Detail-oriented

Tools

ITSM tools

Microsoft Office

Job description

Service Scheduling Coordinator

Location: Witham

Contract Type: Permanent

Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service.

What You'll Do:

As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include:

• Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & Support: Provide first-line support for technical issues and elevate when necessary, ensuring minimal disruption to operations.
• Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process Improvement: Identify opportunities for enhancing service desk processes and procedures.

Who You Are:

We're looking for someone who brings a mix of skills and attributes that will help us continue to thrive:

• Experience: Previous experience in a service desk or Sales Admin is desirable
• Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite.
• Problem Solver: Excellent analytical skills and the ability to think on your feet.
• People Person: Strong communication and interpersonal skills to connect with team members and stakeholders.
• Detail-Oriented: A keen eye for detail to ensure high-quality service delivery.

Why Join Us?

At our company, we believe that our people are our greatest asset! Here's what you can look forward to:

• Positive Work Environment: A cheerful and professional workplace where you can thrive
• Competitive Salary: An attractive salary package commensurate with experience.
• Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking

The Adecco Group UK & Ireland is an Equal Opportunities Employer.