Service Scheduling Coordinator

Adecco (Portugal); Essex; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Pension plan

25 days holiday + bank holidays

Free parking

Descripción de la vacante

Adecco Group UK & Ireland is seeking a Service Scheduling Coordinator in Witham. You will manage service requests, provide first-line tech support, and coordinate across departments to keep operations running smoothly.

We value strong communication, analytical thinking, and attention to detail. The role offers a competitive salary and benefits package including health insurance and pension, with 25 days holiday plus bank holidays.

Formación

• Experience in a service desk or Sales Admin is desirable.
• Proficient with IT service management tools and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail to ensure high-quality service delivery.

Responsabilidades

• Oversee incoming service requests with timely, accurate responses.
• Provide first-line support for technical issues and escalate when needed.
• Liaise with departments to ensure smooth operations.
• Maintain accurate records of service requests and resolutions.
• Identify opportunities to improve service desk processes.

Conocimientos

Service desk

Sales admin

Communication

Analytical

Detail oriented

Herramientas

ITSM tools

Microsoft Office

Descripción del empleo

Service Scheduling Coordinator

Location: Witham
Contract Type: Permanent

Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service.

What You'll Do:

• Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & Support: Provide first-line support for technical issues and elevate when necessary, ensuring minimal disruption to operations.
• Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process Improvement: Identify opportunities for enhancing service desk processes and procedures.

Who You Are:

• Experience: Previous experience in a service desk or Sales Admin is desirable
• Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite.
• Problem Solver: Excellent analytical skills and the ability to think on your feet.
• People Person: Strong communication and interpersonal skills to connect with team members and stakeholders.
• Detail-Oriented: A keen eye for detail to ensure high-quality service delivery.

Why Join Us?

• Positive Work Environment: A cheerful and professional workplace where you can thrive
• Competitive Salary: An attractive salary package commensurate with experience.
• Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking

The Adecco Group UK & Ireland is an Equal Opportunities Employer.