Scheduler

ABCA Group; Sefton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Maintec in Southport is seeking a Scheduler to plan and manage engineer workloads across our Service & Maintenance contracts. You will ensure daily schedules are achievable, coordinate stock and resources, and maintain clear communication with clients and the service team.

You’ll work Monday to Friday, 8:30am–5:00pm, in an office-based role supporting engineers and ensuring jobs are completed efficiently and on time.

Qualifications

• Previous experience planning and managing engineers' workloads.
• Strong organisational and time-management skills.
• Confidence communicating with clients, engineers and colleagues.
• Ability to work under pressure and manage changing priorities effectively.
• Excellent attention to detail and a proactive approach to problem-solving.
• Experience using CRM systems.
• Good telephone manner and confident IT skills.
• Previous experience within the fire and security industry.
• Previous experience within a service, maintenance or engineering environment.

Responsibilities

• Planning and co-ordinating weekly engineer workloads and daily routes across a designated region.
• Ensuring engineers have a full and achievable workload each day, including managing failed, cancelled and rearranged appointments.
• Scheduling reactive maintenance works in line with Action Due dates and individual client requirements.
• Liaising with clients regarding booked works, appointments and ongoing jobs.
• Ordering and arranging stock required for bespoke and pre-booked works.
• Co-ordinating engineer stock collections and ensuring engineers maintain appropriate stock levels.
• Handling initial telephone enquiries from clients and engineers, responding professionally and directing queries where necessary.
• Working closely with engineers and the wider Service Team to ensure jobs are completed efficiently and within agreed timescales.
• Monitoring workloads and adjusting schedules to accommodate changing priorities and urgent requirements.
• Maintaining accurate job records and updating the company CRM system.
• Providing clear communication and updates to ensure the smooth running of daily service operations.

Skills

Engineers workload planning

Time management

Client communication

Prioritisation under pressure

Attention to detail

CRM experience

IT skills

Fire & security industry

Service/maintenance/engineering

Tools

CRM systems

Job description

• Location Graham House,27 Aughton Road,Southport, PR8 2AG,United Kingdom
• Job Category JR084

Scheduler

£13 per hour | Office-Based – Southport | 40 Hours per Week

Monday to Friday, 8:30am – 5:00pm

Maintec is looking for an organised, proactive and reliableSchedulerto join our growing team.

This is an important role within our Service & Maintenance department, responsible for co-ordinating the day-to-day reactive maintenance workload across a designated region.

You’ll play a key part in ensuring our engineers have well-planned schedules, the correct materials and all the information they need to complete jobs efficiently, while maintaining excellent communication with clients and colleagues.

If you’re confident managing schedules, enjoy working in a busy environment and have experience planning engineers’ workloads, we’d love to hear from you.

The Role

As a Scheduler, you’ll be responsible for planning and managing engineer workloads across our Service & Maintenance contracts.

You’ll ensure daily schedules are achievable, reactive maintenance jobs are prioritised appropriately and engineers have the necessary stock and resources to complete their work.

Working closely with clients, engineers and the wider Service Team, you’ll manage appointments, respond to enquiries, resolve scheduling issues and keep internal systems and records up to date.

Key Duties & Responsibilities

• Planning and co-ordinating weekly engineer workloads and daily routes across a designated region.
• Ensuring engineers have a full and achievable workload each day, including managing failed, cancelled and rearranged appointments.
• Scheduling reactive maintenance works in line with Action Due dates and individual client requirements.
• Liaising with clients regarding booked works, appointments and ongoing jobs.
• Ordering and arranging stock required for bespoke and pre-booked works.
• Co-ordinating engineer stock collections and ensuring engineers maintain appropriate stock levels.
• Handling initial telephone enquiries from clients and engineers, responding professionally and directing queries where necessary.
• Working closely with engineers and the wider Service Team to ensure jobs are completed efficiently and within agreed timescales.
• Monitoring workloads and adjusting schedules to accommodate changing priorities and urgent requirements.
• Maintaining accurate job records and updating the company CRM system.
• Providing clear communication and updates to ensure the smooth running of daily service operations.

What We’re Looking For

• Previous experience planning and managing engineers' workloads.
• Strong organisational and time-management skills.
• Confidence communicating with clients, engineers and colleagues.
• Ability to work under pressure and manage changing priorities effectively.
• Excellent attention to detail and a proactive approach to problem-solving.
• Experience using CRM systems.
• Good telephone manner and confident IT skills.
• Previous experience within the fire and security industry.
• Previous experience within a service, maintenance or engineering environment.

Personal Attributes

• Highly organised, reliable and methodical.
• Confident and professional when communicating over the telephone.
• Able to prioritise tasks and manage a busy workload.
• Flexible and adaptable when dealing with last-minute changes.
• Proactive, practical and solutions-focused.
• A strong team player who takes ownership and pride in their work.

Why Join Maintec?

This is a great opportunity to join an established and growing team where you’ll play an important role in supporting our engineers and delivering an excellent service to our customers.

You’ll be part of a busy, supportive environment where organisation, communication and teamwork are essential to keeping our service operations running smoothly.