Service Scheduler & SLA Champion

Office Angels; Rochdale; On-site; GBP 27,000 - 29,000; Full time

Job summary

Office Angels in Rochdale is seeking a dynamic Service Coordinator to manage day-to-day planning, scheduling and control of service works to ensure on-time delivery. This office-based role focuses on optimising engineer diaries and maintaining SLA performance.

You will monitor live jobs, proactively address issues, and keep accurate records while communicating clearly with stakeholders to manage expectations and service delivery.

Qualifications

• Strong planning, scheduling and prioritisation skills.
• Proven experience managing live workloads under SLA pressure.
• Excellent written and verbal communication.

Responsibilities

• Plan and schedule service works efficiently within the designated area.
• Monitor live jobs to ensure SLA targets are met and reschedule as needed.
• Maintain accurate job records and dashboards; identify data discrepancies.
• Communicate with stakeholders and manage bookings, access, delays and rescheduling.
• Collaborate within the coordination team and contribute to process improvements.

Skills

Planning & scheduling

SLA management

Data accuracy

Communication

Proactive problem-solving

Job description

Office Angels in Rochdale is seeking a dynamic Service Coordinator to manage day-to-day planning, scheduling and control of service works to ensure on-time delivery. This office-based role focuses on optimising engineer diaries and maintaining SLA performance.

You will monitor live jobs, proactively address issues, and keep accurate records while communicating clearly with stakeholders to manage expectations and service delivery.